“Lyft says it’s worked hard to develop security features to keep drivers safe. In addition to the texts the company sends, Lyft also has 24/7 safety teams and partners with ADT, so drivers can use the Lyft app to contact the security company and get emergency services sent to their location. But Philpotts’ story is a case study not only in how those safety features fail in real life-and-death situations, but also in how Lyft itself fails the families of drivers who are hurt or killed on the job.”

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