Like many of you, I received a survey today with the title: “What is your dream for Mozilla?” I filled it in, but the potential for Mozilla is so expansive and critical to the future of the internet that I wanted to address my thoughts in greater depth here.

Mozilla describes its mission as follows:

Our mission is to ensure the Internet is a global public resource, open and accessible to all. An Internet that truly puts people first, where individuals can shape their own experience and are empowered, safe and independent.

I believe Mozilla is best placed to achieve this goal by explicitly fostering an ecosystem of open, accessible software that promotes user independence, privacy, and safety. It should be a facilitator, supporter, and convener through which projects that promote these values thrive.

What should its next chapter look like in an internet increasingly dominated by corporate interests? Mozilla has the tools, the history, and the mission to reclaim its role as a pioneer of the open web. But doing so requires bold steps and a renewed focus on impact and innovation.

A mission focus on impact

Its success should be determined through impact. It should publish an impact report that shows how it has spread usable, private, open software worldwide, and solicit donations based on that activity. How has Mozilla prevented a monopoly of ad-driven surveillance technology in different markets? How has Mozilla helped people keep themselves safe online while seeking reproductive healthcare? How has Mozilla tech been used in authoritarian regions to support community well-being? It should clarify its roadmap for turning its mission into measurable outcomes, and then be unashamed about fundraising based on this directed mission. These focused impact reports would guide internal strategy, demonstrate accountability, and inspire public and donor trust.

Conversely, I believe Mozilla is not a media company. That means it should not attempt to be Consumer Reports; we don’t need it to navigate the world of AI for us or tell us what to buy for Christmas. Those are valuable pursuits, but Mozilla should leave them to existing technology media companies.

Impact-focused products that bring something new to the table

I believe this impact focus means that it should not seek to charge consumers for its products. If the mission is to make the internet open, accessible, private, and safe for individuals, as much friction towards achieving that goal should be removed as possible.

Many of Mozilla’s efforts already fall in line with this mission. The Firefox browser itself is an open, anti-surveillance alternative to corporate-driven browsers like Chrome, although it has fallen behind. This is in part because of anti-competitive activity from companies like Google, and in part because some of the most interesting innovations in the browser space have happened elsewhere: for example, Arc’s radical changes to browser user experience are really compelling, and should probably have been a Mozilla experiment.

Firefox Relay — which makes it easy to hide your email address when dealing with a third party — and Mozilla VPN are similarly in line at first glance. But because the VPN is little more than a wrapped Mullvad VPN, with revenue splitting between the two organizations, it isn’t really adding anything new. In a similar vein, Relay is very similar to DuckDuckGo’s email protection, among others. And why is one branded as Firefox and one as Mozilla? I’m sure the organization itself has an answer to this, but I couldn’t begin to tell you. (For what it’s worth, Mozilla seems to agree about the distraction and has scaled back support for these services.)

AI is a new, hot technology, but there’s nothing really new for Mozilla to do here, either. Many vendors are working on AI privacy, because that’s where a lot of the real revenue is: organizations with privacy needs that relate to sensitive information. There is no reason why Mozilla will be the best at creating these solutions, or differentiated in doing so.

Instead, to paraphrase Bill Clinton: it’s the web, stupid.

If Firefox is the biggest, most impactful software product in Mozilla’s arsenal today, how can it bring it back to prominence? One interesting route might be to use it as a way for third parties to explore the future of the browser. Mozilla can ship its own Firefox user experience, but what if it was incredibly simple for other people to also build wildly remixed browsers? Could Mozilla build unique features, like privacy layers tailored for vulnerable users, that competitors don’t offer?

Projects like Zen Browser already use core Firefox to build new experiences, but there’s a lot of coding involved, and they’re not discoverable from within Firefox itself. What if they were? One can imagine Firefox browsers optimized for everything from artists and activists to salespeople and investors, all available from a browser marketplace. The authors of those experiences would, by sharing their unique browser remixes, help spread the Firefox browser overall. While browsers like Chrome serve corporate goals around ads and analytics, the Mozilla mission gives Firefox a mandate to be a playground for innovation. It should be that. (And, yes, AI can play a supporting role here too.)

Note that while I think products should be made available to consumers free of charge, that doesn’t mean that Mozilla shouldn’t make money. For example, if there’s revenue in specific experiences for certain enterprise or partner use cases, why not explore that? Enterprise offerings could directly fund Mozilla’s open-source projects, reinforcing its mission.

Truly supporting a vibrant open web

While Mozilla’s products are key to advancing its mission, its influence can extend far beyond the browser. Mozilla has the potential to be a home base for similar projects that have the potential to create a more open, private, safe and self-directed web.

While that might mean support technically — developer resources, libraries, and guides — the most burning needs for user-centric open source projects are often unrelated to code. These include:

• Experience design. Most open source projects lean towards coding as a core competency and aren’t able to provide the same polished user experiences as commercial software. Mozilla could bridge the gap by providing training and direct resources to elevate the design of user-centric open source projects, and to prepare these projects to work well with designers.
• Legal help. Some projects need help with boilerplate documents like privacy policies, terms of service agreements, and contributor license agreements; others need assistance figuring out licensing; some will have more individual legal needs. It’s highly unlikely that most projects have the ability to produce this in-house, meaning they either leave themselves open to liabilities by not getting legal advice, or have to retain legal help at a high cost to themselves. Mozilla can help.
• Policy assistance. Mozilla could help projects navigate complex regulatory environments, such as GDPR or CCPA compliance or lobbying for user-first policies globally.
• Funding. Offering grants or investments for vetted open source projects could amplify Mozilla’s impact. It’s done this in the past a little bit through its defunct WebFWD accelerator and specific grants, and it’s doing a version of this today with its accelerator for advancing open source AI. There’s room for a wider scope here, and a little bit of a carrot-and-stick approach: for example, funding could be contingent on a project demonstrating its human-centered approach and being willing to work with designers.
• Go-to-market strategy. Mozilla could provide guidance on launching and scaling projects, including identifying its first users, building community, and targeting messaging to them. Mozilla could host workshops on community engagement and messaging, enabling projects to scale effectively.
• Regional impact. Different geographic communities have different needs. Regional accelerators could deliver it as a curriculum to local cohorts of open source teams. Regional accelerators could support open-source teams with tailored workshops and local mentorship, building capacity while addressing regional challenges.

A centralized Mozilla hub could provide templates, guides, and access to expert mentorship for projects to tackle legal, design, and policy hurdles. One-to-one help could be provided for the projects with the most potential to meaningfully fulfill Mozilla’s impact goals. And through it all, Mozilla can act as a connector: between the projects themselves, and to people and organizations in the tech industry who want to help mission-driven projects.

By creating a thriving ecosystem of user-centric open-source projects, Mozilla can ensure its mission outlasts individual products.

The dream of the nineties is alive in Mozilla

Mozilla has the tools, the history, and the mission to make the internet better for everyone. By fostering innovation and empowering communities, it can reclaim its role as a leader in the fight for an open web. Now is the time for bold action — and a strong focus on its mission.

That’s my dream for Mozilla. Now, what’s yours?