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Persuading people to use ethical tech

I've been in the business of getting people to use ideologically-driven technology for most of my career (with one or two exceptions). Leaving out the less ideologically driven positions, it goes something like this:

Elgg: We needed to convince people that, if they're going to run an online community, they should use one that allows them to store their own data anywhere, embraces open standards, and can run in any web browser (which, at the height of Internet Explorer's reign, was a real consideration).

Latakoo: In a world where journalism is experiencing severe budget cuts, we needed to persuade newsrooms that they shouldn't buy technology with astronomically expensive licenses and then literally build it into the architecture of their buildings (when I first discovered that this was happening, it took a while for my jaw to return to the un-dropped position).

Known: We needed to convince people that, if they're going to run an online community-- oh, you get the idea.

Matter: We needed to convince investors that they should put their money into startups that were designed to have a positive social mission as well as perform well financially - and that media was a sound sector to put money into to begin with.

Unlock: We need to persuade people that they should sell their work online through an open platform with no middleman, rather than a traditional payment processor or gateway.

That's a lot of ice skating uphill!

So how do you go about selling these ideas?

One of the most common ideas I've heard from other startup founders is the idea of "educating the market". If people only knew how important web standards were, or if they only knew more about privacy, or about identity, they would absolutely jump on board this better solution we've made for them in droves. We know what's best for them; once they're smarter, they'll know what's best for them too - and it's us!

Needless to say, it rarely works.

The truth comes down to this: people have stuff to do. Everyone has their own motivations and needs, and they probably don't have time to think about the issues that you hold dear to your heart. Your needs - your worries about how technology is built and used, in thise case - are not their needs. And the only way to persuade people to use a product for it to meet their deeply-held, unmet needs.

If you have limited resources, you're probably not going to pull the market to you. But if you understand the space well and understand people well, you can make a strong hypothesis about whether the market is going to come to you at some point. If you think the market is going to want what you're building two or three years out, and you can demonstrate why this is the case (i.e., it's a hypothesis founded on research, not just a hunch) - then that's a good time to start working on a product.

Which is why, while many of us were crowing over the need for web products that don't spy on you for decades, it's taken the aftermath of the 2016 election for many people to come around. Most people aren't there yet, but the market is changing, and tech companies will change their policies to match. The era of tracking won't come to an end because of activist developers like me - it'll come to an end because we failed, and Facebook's ludicrous policies (which, to be clear, aren't really different to the policies of many tech companies) reached their damaging logical conclusion, allowing everyone to see the full implications.

So if an ideology-first approach usually fails, how did we persuade people?

The truth is, it wasn't about the ideology at all. Elgg worked because people needed to customize community spaces and we provided the only platform at the time that would let them. Latakoo worked because it allowed journalists to send video footage faster and more conveniently than any other solution. Known didn't work because we allowed the ideology to become its selling point, when we should have concentrated on allowing people to build cross-device, multi-media communities  quickly and easily (the good news is that because it's open source, there's still time for it). Unlock will work if it's the easiest and most profitable way for people to make money from their work online.

You can (and should) build a tool ethically; unless you're building for a small, niche audience, you can't make ethics be the whole tool. Having deep knowledge of, and caring deeply about, the platform doesn't absolve you from the core things you need to do when you're building any product. Which, first and foremost, is this: make something that people want. Scratch their itch, not yours. Know exactly who you're building for. And make them the ultimate referee of what your product is.

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Media for the people

Yesterday, in the afternoon, I collapsed. Everything seemed overwhelming and sad.

Today, I'm full of energy again, and I think there's only one kind of work that matters. The work of empowerment.

Broadly: How can we return to a functional democracy that works for everyone?

Narrowly: How can we make sure this administration is not able to follow its authoritarian instincts, how can we make sure they are nowhere near power in 2020, and how can we make sure this never happens again?

A huge amount of this is fixing the media. Not media companies - but the fabric of how we get our information and share with each other. I've been focused on this for my entire career: Elgg, Latakoo, Known, Medium, Matter and Unlock all deal with this central issue.

A convergence of financial incentives has created a situation where white supremacy and authoritarianism can travel across the globe in the blink of an eye - and can also travel faster than more nuanced ideas. Fascist propaganda led directly to modern advertising, and modern advertising has now led us right back to fascist propaganda, aided and abetted by people who saw the right to make a profit as more important than the social implications of their work.

I think this is the time to take more direct action, and to build institutions that don't just speak truth to power, but put power behind the truth. Stories are how we learn, but our actions define us.

Non-violent resistance is the only way to save democracy. But we need it in every corner of society, and in overwhelming numbers.

There are people out on the streets today, who have been fighting this fight for longer than any of us. How can we help them be more effective?

How can we help people who have never been political before in their lives to take a stand?

How can we best overcome our differences and come together in the name of democracy, freedom, and inclusion?

And how can we actively dismantle the apparatus of oppression?

It's time to create a new kind of media that presents a real alternative to the top-down structures that have so disserved us. One that is by the people, for the people, and does not depend on wealthy financial interests.

And with it, a new kind of democracy that is not just representative, but participative. For everyone, forever.

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Becoming more interested in ICOs

I started looking at blockchain from a position of extreme skepticism. Over time, mostly thanks to friends like Julien Genestoux and the amazing team over at DADA, I've come to a better understanding.

I've always been interested in decentralization as a general topic, of course - the original vision of Elgg had federation at its core, which is something I experimented with in Known as well. I'm also an active Mastodon supporter. It just took me a lot longer than it should have to see the implications in blockchain to actually bring those ideas about - mostly because of the very broey, Wall Street veneer of that scene. I don't need to be associated with the modern day Gordon Gekkos of the world; that's not what I went into technology to do.

What I did go into technology to do is empower people. I want to connect people together and amplify underrepresented communities. I want to help people speak truth to power. And I want to help create a fairer, more peaceful world. Speak to many founders from the early era of the web and they'll say the same thing.

By decoupling communications from central, controlling authorities, decentralization has the potential to do that. For example, the drag community was kicked off Facebook en masse because they weren't using their government-sanctioned names; that couldn't happen in a decentralized system. On the other hand, it's almost impossible to flag problematic content in such a system, so it could also allow marginalized voices to become even more marginalized with no real recourse.

But ICOs are really interesting. There is a well documented demographic bias in venture capital: it's significantly easier for well-connected, upper middle class, straight white men to receive funding. That's because most funding comes via existing connections; reaching out to investors cold is frowned upon and rarely works. The result is that only people who have connections get funding (except at places like Matter and Backstage that explicitly have an open application policy).

ICOs might be a different story. They are (theoretically) legal crowdfunding mechanisms that allow anyone to raise money, potentially from anyone - without diluting ownership of the company. Assuming you can pull it off (which is likely also dependent on having the right connections), you could potentially raise tens of millions of dollars without having to prostate yourself to Sand Hill Road. It's potentially very liberating.

But I need help understanding some of the mechanics - and I suspect the community in general does, too. 

In a traditional venture relationship, investors don't just bring money. They also bring expertise, connections, ideas, and sometimes even a shoulder to cry on. Your investors almost become like cofounders, and you build a relationship that lasts for many years.

In an ICO relationship, it seems to me that the incentive is for investors to dump their tokens almost immediately. You put your money into a presale, you wait for the price to go up, and then you immediately sell, because you don't know what's going to happen in the future. The good news is that you have your presale takings, but the potential for the post-ICO dump to irreversibly crash the price of your tokens seems high - which would effectively prevent you from being able to raise money in this way again. Not to mention the fact that you don't really have any kind of relationship with any of these investors. It's dumb, fickle money.

Equity is scary - you're giving away part of your company. But it also aligns investors with your mission. You're in the same boat: if you succeed, they succeed. At the extreme end, there's potential for certain kinds of investors to push you into unhealthy growth so they can see a return (sometimes employing toxic practices like installing their own HR team), but in general, I do believe that most investors are in it for the right reasons, and want to see companies succeed on their terms. I don't see an equivalent to the non-monetary side of the equation in the ICO world, and I worry that teams will suffer as a result.

But potentially I just don't understand. Just as a my friends helped me get my head into blockchain, I'd love some help with this, too.

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The GNU Peaceful General Public License

I've been thinking a little bit about repurposing of software. One line I've always said I won't cross - inspired by one of the original investors in Elgg, who said the same thing - is that I won't build software that will be used directly or indirectly to kill people. That rules out working on defense contracts, or anything involving weaponry.

The trouble is, software can be repurposed. You could write an algorithm that identifies objects in photographs in order to improve search results, for example, and come into work one day to discover that it could be used for drone targeting. Algorithms can be used for evil. (I would argue that drones, at anybody's hand, fit the definition of "evil".)

I mentioned this on Twitter this morning, and Julien Genestoux made a really important point:

 Open source software can be used by anyone for anything, as long as the four freedoms are adhered to:

The freedom to run the program as you wish, for any purpose (freedom 0).

The freedom to study how the program works, and change it so it does your computing as you wish (freedom 1). Access to the source code is a precondition for this.

The freedom to redistribute copies so you can help your neighbor (freedom 2).

The freedom to distribute copies of your modified versions to others (freedom 3). By doing this you can give the whole community a chance to benefit from your changes. Access to the source code is a precondition for this.

There is nothing to prevent unethical use of the software. This is a real gap: while I applaud the principles of freedom at work in open source licensing, I would be appalled if Elgg or Known or anything else I'd written were used to cause harm to others. I want no part in that.

Specific modifications to open source licenses exist to achieve certain goals. For example, if software is released under the GNU Affero Public License, running it on a server for people to use counts as redistribution, and any modifications to the code must be made public.

So what if there was a version that refused use for military / defense applications? That would allow software to continue to be used freely, but would deny the license to anyone directly working for, or contracted by, military or defense organizations. Those parties would need to negotiate a specific license, allowing the softare vendor to make decisions on a case by case basis.

The license wouldn't be universal - not everyone has the same objections I do. But for developers like me, it would provide some peace of mind.

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Minds.com just open sourced the codebase for its engine, based on @elgg: https://github.com/minds/engine

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A little sad that elgg.net, the domain I bought to apply for jobs with at the beginning of my career, is a squatter now.

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Ten years ago this weekend, I left my job at the Saïd Business School to work on Elgg full-time.

1: How time flies.
2: I'm really old.

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Wearing my Elgg T-shirt like a boss (of a company that folded six years ago).

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@opencontent Blog post to come. Elgg was open sourced long after release - was the correct way around for lots of reasons.

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I dashed out a Medium reply about the Edinburgh startup ecosystem. Might be time for a real post about Elgg. https://medium.com/@benwerd/ah-edinburgh-f510cf64ebd5?source=linkShare-3b16402f5b9d-1462547693

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Always fascinating to see a new Elgg site. http://www.arckinteractive.com/projects/elgg/simplur

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Every so often, with some wry humor, I re-find the note I left myself after Elgg: "don't base a business on open source".

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For its first 6 years, Elgg was entirely built on Windows machines. I prefer Mac now, but shrug. https://twitter.com/_jamesward/status/710491964412715009

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Elgg was open sourced about a year after we started, and 6 months after launch. Known was on day one. The Elgg approach was correct.

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Flash back to a decade ago: anyone want to run their own MySpace? http://www.zdnet.com/article/run-your-own-myspace-with-elgg-spaces/

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Although I wasn't CEO, I still remember the moment when I was suddenly not working on Elgg. Total collapse. https://medium.com/p/427532605f46

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The complicated, liberating metadata of my future children

My future children, should I have any, will come from a tapestry of places. From my side of their lineage alone, they will come from three continents. They will have multiple passports. They'll share my sense of both coming from a specific place but also no place at all. I don't completely identify with my nationalities, and it's likely that neither will they.

It wasn't until well into my adult life that I understood how far the metadata of my identity diverged from most peoples'. Many people include a nationality in the fabric of who they are; I have multiple, and don't completely identify with any of them. Particularly here in the US, many people identify with a religion; I don't believe in any. For a lot of people, they have a deep, historical relationship with their communities that goes back for generations; mine goes back less than one.

People seem to be very worried about how their culture changes in the face of immigration. The truth is that culture has always been changing through the ebb and flow of populations.

In the 1300s, the Spanish began to drive out their Jewish population - once one of the most prosperous communities of Jews in the world. Continuing a pattern that has been repeated all over the world, they robbed and murdered them, ultimately forcing them to convert to Catholicism, leave the country, or die. Some found their way to Switzerland, where they became textile millers in an area of Zurich called Werd ("river island"). Eventually, they moved their home to the nearby municipality of Elgg.

In the 1600s, a group of English puritans moved to Holland in order to escape the volatile politics and religious intolerance of the time. After some time there, they became afraid of losing their cultural identity to the Dutch, so they secured investment to start a new colony in America. There, they had more control, and could live by their values.

In the 1800s, the Dutch established a system of indentured labor in Indonesia, under a brutal colonial rule and racist caste system. In the 20th century, they enacted some political reforms and invested in infrastructure in the country, allowing the indigenous population limited freedoms like education, but squashed the nationalist movements that began to emerge. The Japanese invaded during the second world war, placing many of the Dutch settlers in internment camps. When that war ended, the Indonesians fought for independence, seizing assets and infrastructure, and many settlers fled back to the Netherlands. Post-war life was hard there, and some found themselves seeking asylum in places like California.

In the early 1900s, between 30,000 and 60,000 Jews were killed in Ukraine over a three year period. Escaping was hard; many families failed. What was once one of the largest Jewish communities in the world was decimated. Some families made it to places like New York, where they changed their names and identities. Partially this was to culturally assimilate into their new home; partially this was because America itself harbored anti-semitic sentiments until well after the second world war.

This is a subset of the events that lead to me, and will lead to my hypothetical future children. I'm descended from Swiss textile merchants, who wound up having a hand in the Reformation; a Mayflower passenger who became the religious leader of the colony; a leader of the resistance against the Japanese in Indonesia whose whole family, including my toddler father, was interned; a major union leader in New England who had fled from Ukraine. My grandfather who served in the US Army and had to deny his Jewishness when he was captured by the Nazis (and survived to later meet Einstein, have tea with Sylvia Plath, and translate Crime and Punishment into English). My academically-inclined parents who moved to study at Oxford for a year and stayed for over twenty.

Growing up in England, I was ashamed of my identity. Teenagers leap on any difference, and my background - even in Oxford, a university city with an ever-changing population of visiting academics - made me feel like an alien. Because I had an English accent, people felt free to say how much they hated Europeans and Americans around me. At one point, I considered changing my last name to Ward, because whenever I had to tell someone my last name over the phone, that's what they would repeat back to me. "Werdmüller." "Ward?" "Werdmüller." "Ward."

As I grew older, I began to bristle against this more and more. "You can become a British citizen, you know," people would tell me, almost without fail, whenever they discovered I wasn't. It was meant kindly, I think: they were proud of their national identity, and they wanted me to be able to attach that metadata to mine, too.

What they missed was that it was an erasure of who I was. My identity really is wrapped up in all these migrations of people - not just hundreds of years ago, but right now. All of it is a part of me. If you asked me today, I wouldn't change my name for the world, and I wouldn't give up any of my history to be able to say I was from any one place. I'm an immigrant everywhere, and that's okay. I proudly come from a long line of immigrants and nomads.

I've learned, the hard way, that this is confronting for many people. They're proud of being British or American, and perhaps my rejection of that somehow reflects on those values. Nationality and religion are shortcuts to identity, in the same way the way you dress can be. In particular, the idea that I am not tethered to any one country - and don't want to be - is very difficult to accept. As one ex-girlfriend put it, "it's like you don't want to fit in".

Today, a growing percentage of the world's population - a little over 40% - is connected over the Internet. We have the ability to  speak to people virtually anywhere, instantly, which means relationships can emerge over greater distances, in greater numbers. The number of dual or multiple citizenships has been rapidly increasing during my lifetime (although no government officially keeps track), and it will continue as more and more people gain the freedom to easily travel and communicate globally.

Many people complain about how immigration is changing the cultural landscape of their country. In America, a country founded by immigrants relatively recently, this is ridiculous. But it's ridiculous everywhere: in a sense, the world is a country of immigrants. Borders can be seen as a kind of top-down attempt to inhibit movement in order to preserve resources, but people have always moved. The ebb and flow of populations is the heartbeat of human civilization.

Which brings me back to my hypothetical future children. I'm anxious that they not be forced to fit into someone else's cookie-cutter idea of what their identity should be. They have the rich histories of the two people who will lead to them; of countries and religion, persecution and immigration. Ultimately, they will have the privilege of deciding who they want to be, and how they define themselves. The usual metadata need not apply.

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A shout-out to @mapkyca, who has done amazing open source work on @withknown, and helped build @elgg. You want this man on your team.

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@jamesvasile It makes it significantly harder. With Elgg, we did our open source release almost a year in. Might have made sense here too.

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