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Our Redesigned Byline Pages

"Research has shown that the more readers know about our reporters, the more likely they are to understand the rigors of our journalistic process and trust the results." So the NYT enhanced its journalist profiles to make them more human.

People trust people, not brands. The design makes sense: it deepens the relationship between a reader and the journalist whose work they're interacting with.

I think these are just the first steps of that humanization, though. Newsrooms need to transition from thinking about "audience" to "community": a one-way broadcast relationship to the kind of two-way conversation the internet was built for.

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