A really great piece about blameless postmortems and how the psychological safety to tell the truth leads to fewer mistakes and - in the case of the aviation industry - fewer lives lost.

"It’s often much more productive to ask why than to ask who. [...] A just organizational culture recognizes that a high level of operational safety can be achieved only when the root causes of human error are examined; who made a mistake is far less important than why it was made."

Exactly! #Business

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