@kylewmahan It's mostly about the customer service. ...
@kylewmahan It's mostly about the customer service. American is about the same level but I've had better from Delta.
Read more
All You Fascists (Bound to Lose)
A collection of Woody Guthrie covers
Sustaining innovation has failed us. It's time to think more radically
Some innovations create a new future that serves people better. Some sustain the status quo. It's time to think more radically.
AI is not a magic wand and it won’t fix your problems
Without investment in people, processes, and working conditions, AI becomes merely "a technological smoke screen for deeper institutional decline."
The world is not a database
One of the most important pieces of AI commentary: "software brain" is important to understand if we want to get through this era with our humanity intact.