We do broad user research to avoid ...
We do broad user research to avoid confirmation bias. And the best thing we ever did was add a feedback button to every screen.
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In Graphic Detail: Subscriptions are rising at big news publishers – even as traffic shrinks
In a world where traffic is decreasing, publishers are moving more heavily into subscriptions - with very good results.
An increasingly dangerous world
My underlying model for everything that's happening
Building trust in the open
How Protocols for Publishers points to the future of journalism – and the web
Growing the open social web
A position statement for FediForum's unworkshop