Werd I/O

We have a William Gibson quote above our desk here at Known HQ:

"The street finds its own uses for things."

It's from Burning Chrome, and serves as a reminder that users will find uses for technologies that its creators were not necessarily expecting. We don't just want to remain open to those new uses; we want to encourage them as much as we can.

We're back from IndieWebCamp in Portland - one of my favorite technology events in one of my favorite cities in the world. Technologists and like-minded creators get together in order to help create web platforms that promote ownership, allow people to communicate with each other freely online, and give people full control of the things they create and share.

I'd started building Known before I aligned myself with the indie web community, but it fits so well: Known allows anyone to publish to their own website as easily as Twitter or Facebook, lets them talk to other people all over the Internet (on existing social networks, on other Known sites, and on blogs and journals), and gives them control over their content.

In a world where the platforms we use every day are spying on us, or even performing psychological tests on us without our knowledge, and when platforms shut down all the time, more people are certainly crying out for more ownership and control. We'll be there for them. Our mission is to empower people to publish to their own space on the Internet.

As part of a discussion on indie web businesses, Amber Case said she thought the market for these products is going to emerge organically. I agree, and it's always better for people to tell you what they find you useful for. Twitter is a great example of a service that has developed that way.

Of course, I also have a business need to sell our product, and prove that it will be useful for enough people to support our growth. We've been having some great conversations with people who need Known: people whose reputations and incomes are tied to their identity online, and the things they make and share on the web. But as any scientist will tell you, anecdotes aren't enough.

Over the next two weeks, we'll begin inviting people to use our Known service. Now is a great time to add yourself to our beta list. It's free - we want your feedback and develop our product hand-in-hand with the people who are using it. We think that's the best way to help the street find its own uses for what we're making, and in the process, create something that changes the way people represent themselves on the web.

Signing up for a service

30 seconds. And that 30 seconds includes initial customization: confirming your name and so on.

Installing something on a server

10 minutes. Ideally 5. Once again, that includes the initial customization: setting your site name in a Known instance, for example, uploading your profile photo, and choosing the theme. Tweaking the theme can take longer, of course.

Writing a plugin for an open source app

One hour to testing that you're on the right path, two hours to having an initial prototype fully working. This might be generous: it's possible that the bar for the "1 .. 2 .. 3 .. is this on ..?" testing phase is more like 10-15 minutes, and the prototype phase is an hour.

Implementing a web standard or format

One afternoon. RSS succeeded (at least for a while) because you can sit down after lunch to take a look at it blind, and have something working to show someone by mid-afternoon. I'm convinced this is true of HTML, too.

The indieweb technologies all also have this property: pick them up after lunch, do something with them by 3pm, and have something cool working by the time you go home.

Everything happens in a sitting

This also works with proprietary APIs. Twilio was wildly successful because using it was unbelievably straightforward - and it drove a lot of business for them. APIs are interfaces by definition, of course, and so are plugin hooks and format specs. These all have to be as simple and clear as possible.

Making things simple isn't dumbing them down; it's making them more useful. Nobody wants to spend time learning your technology or figuring out your service; they want to spend it on their own goals. The bar has to be that you can get to grips with something very quickly, so people can move onto what they were actually trying to do.

Journalism and the indieweb were made for each other.

Because of the way we've been describing Known - particularly focusing on our ability to syndicate content to third-party social networks and important social interactions using brid.gy - we've received a lot of feedback that this is how we should describe ourselves as a business:

Known is a social media marketing application that allows marketing departments to justify ROI using aggregated data from audiences across multiple platforms

For all kinds of reasons, this isn't what we want to do. There are solid business reasons - social media marketing is a crowded market, for one - but there are deeper reasons, too. It's not why we got into this. It's not, on a fundamental level, what we're trying to do.

After all, this is how you could describe the product:

Known lets you own your own social website without having to give up talking to your friends on the web.

I believe in the indieweb as a movement that will empower people to own their own representations on the web. I know that will have broad implications over time, and that the success of these ideas and technologies will make a profound impact on the way the web works. I also think that running a commercial business based on indie web principles is a great thing.

I also think that certain groups of people are ahead of the curve when it comes to privacy and ownership - and journalists are very much among them.

There is a long-term trend towards greater ownership and privacy. Partially this is due to post-Snowden sentiment, but it's also driven by factors like generational differences, a growing commercial dissatisfaction with Facebook, and security breaches at companies like Target. Providing a service that is as easy to use as Facebook, while being respectful to its users, mindful of privacy, and yours, is a good idea. There will be a tipping point where people will be looking for something new, and we will be there for them, alongside other software in the indieweb ecosystem.

But there's also a growing need for this right now. Edward Snowden's whistleblowing was, of course, an important moment in journalism. We participated in a workshop run by the Tow Center for Digital Journalism on newsgathering in a post-Snowden world this week, and were inspired by the renewed focus on protecting sources and swiftly building stories, while being simultaneously dismayed by the lack of effective software to support them. Journalists value ownership, privacy, control and ease of communication - which, of course, are indieweb fundamentals.

We're investigating how Known, and the indieweb, can be effectively harnessed for journalism. This includes heavy research into the workflows people are using today. My experience with latakoo (which is used by professional newsrooms around the world) has told me that every organization is different - but then, my experience with Elgg tells me that it's possible to build a light-touch tool that allows people to customize it for their own needs. In fact, that's what Known already is, whether you take the open source code and build on top of it, or use the hosted service we'll launch this summer.

Journalism is fundamental to democracy. We need to know what's happening in the world around us to make effective democratic decisions. We're also living in a world where journalism is being pinched by changing models and rapidly evolving audiences. If we can help, we would love to.

If you're a journalist, or if you work in a media or news organization, we would love to talk to you. You can email me at ben@withknown.com.