Werd I/O

This is lovely: the story of a news organization deliberately fostering a culture of care and equity.

"Mutante worked with three organizational psychologists to better understand the experiences of team members. The psychologists used multiple tools to assess the organization and align on the team’s needs. They interviewed every single person on the team and did a survey. They organized workshops, including one where they unpacked the psychology of team members’ body language when communicating with each other."

And the result is jarring in the best way:

"Mutante’s culture can be disorienting to newcomers, especially those who have been harmed from working in other places. Often, new staff are thrown off by how staff at Mutante respect each others’ working schedules, how they ask for consent and check to see if people have the capacity to help with tasks. They’re not used to colleagues negotiating timeframes that are sensitive to the capacity of the operation, or being mindful about how new work might impact existing projects." #Media

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"The decline in capital to Black-founded companies greatly outpaces the overall decline in startup funding. While total venture dollars in the U.S. fell 37% last year, funding to Black-founded startups dropped a staggering 71%, according to Crunchbase data."

As the piece points out, this may in part be because venture funds are abandoning diversity initiatives. Because so much of venture is based on networks - you usually need a warm introduction to get funded, and some partners pattern-match with founders they've backed before - people from a certain demographic are more likely to be funded.

There was a time when I thought startups were meritocratic; in reality, it tends to be rich, white people funding people from similarly rich, white backgrounds. #Business

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Buffer continues to lead by example: extraordinarily transparent and willing to share information about its ups and downs. I wish more startups (and founders) would think this way.

Not only is writing well thinking well, but there's nothing to be lost by sharing in this way. It's a way to get feedback, but also to very clearly share the way they think with prospective customers and future employees.

Buffer seems to have a renewed interest in communicating in this way, and I'm grateful for the example.

And also, there's this:

"Another important shift taking place is the advent of decentralized social networks, including the Fediverse. We believe the efforts being made towards open standards for social networking are important for the Internet and the world, and we were one of the fastest to move to support Mastodon in early 2023." #Technology

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"When it was his time to leave, McKay swapped out his existing profile picture for one that resembled an angrier version of Slackbot’s actual icon. He also changed his name to “Slackbot.”" Genius.

Serious talk: this is actually a pretty common trick. You can't change your name to Slackbot in Slack, because the bot is already there, but you can use a unicode character that's visually indistinguishable from an "o". Malware and crypto scammers do something similar all the time. You'd think there would be better mitigations.

But whatever. This is hilarious. Nice work. #Technology

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The Markup found that Instagram is removing content about Israel and Palestine:

"Our investigation found that Instagram heavily demoted nongraphic images of war, deleted captions and hid comments without notification, erratically suppressed hashtags, and denied users the option to appeal when the company removed their comments, including ones about Israel and Palestine, as “spam.”"

"[...] As TechCrunch has detailed, the platform’s moderation system seems to disproportionately suppress Palestinian users. The Markup found a few accusations of supporters of Israel feeling suppressed, but did not identify more sweeping evidence through our reporting or testing."

When these platforms become large enough to be a de facto public square, as Instagram, Facebook, and X certainly are, their moderation policies disproportionately affect public perception. It's one reason why I prefer open protocols like the fediverse, with smaller communities that each can have different moderation policies, which in aggregate offer greater choice.

As reported here, people who want to shed light on the perspectives and lived experiences of people on one side of a conflict wind up using euphemisms instead of the names of a people in order to avoid getting their content banned or deleted. That's not the kind of information source that sits at the heart of a healthy, democratic culture. #Technology

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"In one of the most viral moments from this year’s conference, conservative personality Jack Posobiec called for the end of democracy and a more explicitly Christian-focused government. While Posobiec later said his statements were partly satire, many CPAC attendees embraced his and others’ invocations of the Jan. 6, 2021, insurrection." Believe them. #Democracy

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"Overall, the analysis found that RTO mandates did not improve a firm's financial metrics, but they did decrease employee satisfaction."

The finding is unsurprising, but good to have data. It goes on:

"Specifically, after an RTO mandate, employees' ratings significantly declined on overall job satisfaction, work-life balance, senior management, and corporate culture. But their ratings of factors unrelated to RTO did not change, indicating that the RTO mandate was driving dissatisfaction." #Business

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"The prospect of this data, including Near’s collection of location data from sensitive locations such as abortion clinics, being sold off in bankruptcy has raised alarms in Congress." As it should - although, of course, fire sales are not the only way this data gets sold and transferred.

When a business goes under, its assets are usually put on the market, either to a sole acquirer or piecemeal. For a data broker, those assets include personal information for potentially millions of people.

The only real way to stop this is to prevent it from having been gathered in the first place. Putting controls on data transfers in a fire sale is good, but preventing it from being aggregated and centralized is better. Otherwise, inevitably, it will be misused at some point during its life. #Technology

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"The European Court of Human Rights (ECHR) has ruled that laws requiring crippled encryption and extensive data retention violate the European Convention on Human Rights."

This renders some of the EU's own proposed legislation illegal. More importantly, client-side scanning and backdoors become illegal in themselves, making it harder for vendors from anywhere to include those features, lest they fall foul of the law with EU users. #Technology

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Print newspaper subscriptions of the top 25 titles continue to steeply fall. But digital subscriptions are up. Newspaper is just a technology; the journalism it carries continues to be valuable.

One concern is how to maintain accessibility: a print newspaper can be read by anyone with access to the physical object once it's been bought, while a digital subscription can generally only be accessed by its owner. How can we best ensure that the most possible people get access to in-depth journalism that's relevant to them? #Media

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I'm pretty critical of the NYT's coverage these days - I wish they'd do much better on trans issues and on being more critical on America's involvement in global conflicts - but this is a fascinating, illuminating interview.

It's honestly very refreshing to see news organizations pull back and think carefully about forging their own future, in a way that partners with tech platforms but isn't beholden to them.

Two pull quotes:

"I’d say that our industry is still thinking too small, and I think that’s fair: we've been absolutely battered for 20 years. But I think our industry needs to think bigger. [...] I don’t think that our industry can or should accept that we are going to collectively be smaller than an eighth-grade streamer."

"We are going to meet our readers first off-platform. But we now know [tech companies] are powerful companies. They dominate the flow of traffic and engagement in the digital world. You need to be on them, and to find ways to partner with them, but your interests are not aligned. You should be clear-eyed on that, treat this as a professional partnership and make sure it meets clearly articulated standards." #Media

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A glimpse into a surprising design problem created by constitutional monarchy: the need to update the crown in your logo when a new King has taken the throne.

"On each accession, the monarch will choose a Royal Cypher, or symbol to represent their personal authority. You can see the Royal Cypher in many places, for example post boxes, on police and military uniforms or on the side of official buildings."

The longer I've been away from the UK, the more surreal this kind of thing has become. I will say, though, that the new crown looks a little less like a loaf of bread that's collapsed in the oven, so there's something a bit pleasing about that. #Technology

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"Americans bought 21 percent more heat pumps in 2023 than the next-most popular heating appliance, fossil gas furnaces." Quietly, the way we heat our homes is changing - and it has the potential to make a big impact.

Because heat pumps use around a quarter of the energy of a conventional furnace, and don't necessarily depend on fossil fuels at all, the aggregate energy savings could be really significant. Anecdotally (I have a steam furnace that I hate with the fire of a thousand suns), it's also just a far better system.

It might not seem like a particularly sexy technology, but there's scope to spend a little effort here on UX in the same way that Nest did for thermostats and make an even bigger impact. #Climate

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"We are professional editors, with extensive experience in the Australian book publishing industry, who wanted to know how ChatGPT would perform when compared to a human editor. To find out, we decided to ask it to edit a short story that had already been worked on by human editors – and we compared the results."

No surprise: ChatGPT stinks at this. I've sometimes used it to look at my own work and suggest changes. I'm not about to suggest that any of my writing is particularly literary, but its recommendations have always been generic at best.

Not that anyone in any industry, let alone one whose main product is writing of any sort, would try and use AI to make editing or content suggestions, right? Right?

... Right? #AI

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"We need people with a service mindset, who understand how to run a business, but a business with a mission that’s more important than ever. We need leaders who embrace new revenue models, run toward chaos, and are excited to build new structures from the ground up. We need leaders who are generous, who nurture the careers of their employees, and who are serious about creating diverse and inclusive workplaces. And we need leaders promoted for their skills and their thoughtfulness, not their loud voice, charisma, or pedigree."

A lot of these values have been championed by some of the more progressive organizations in tech that I've seen, as well as other kinds of workplaces that have thought hard about the conditions that actually lead to productive work that matters.

What doesn't work: reverence for old models, or treating journalism as if it's somehow completely special and different. There's a lot to learn from other sectors and people who have tried hard to improve their workplaces everywhere. #Media

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"On one occasion, a handful of children, all about ages 5 to 8, were carried to the emergency room by their parents. All had single sniper shots to the head. These families were returning to their homes in Khan Yunis, about 2.5 miles away from the hospital, after Israeli tanks had withdrawn. But the snipers apparently stayed behind. None of these children survived."

There is no justification for this horror. This is not a solution; this is not an acceptable response. It has to stop. #Democracy

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"My fundamental position is that paying people to work on open source is good, full stop, no exceptions. We need to stop criticizing maintainers getting paid, and start celebrating. Yes, all of the mechanisms are flawed in some way, but that’s because the world is flawed, and it’s not the fault of the people taking money. Yelling at maintainers who’ve found a way to make a living is wrong."

Strongly co-signed. Sure, I have a bias: around a decade of my career in total has been spent working directly on open source projects. But throughout doing that work, I encountered people who felt that because I was releasing my work in the open, I didn't have a right to earn a living. I reject that entirely.

I agree with every part of the argument presented in this post. If people can't be paid to work on open source, only people with disposable time and income will get to do so. The result is software that skews to people from wealthier demographics who don't have families, or that can't be sustainably maintained - and I don't think that's what we want at all.

There are people who say "we need universal basic income!" or "the solution is to get rid of money entirely!" and that's lovely, in a way, but people need to eat today, not just in some future post-capitalist version of the world. #Technology

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"A trove of leaked emails shows how administrators of one of the most prestigious awards in science fiction censored themselves because the awards ceremony was being held in China."

What's remarkable here is that they weren't censored by the government - instead this trove of emails suggests it was their own xenophobic assumptions about what was necessary to be acceptable in a Chinese context that shut authors out of one of the most prestigious prizes in science fiction. This includes eliminating authors whose work that would have been eligible was actually published in China.

There's a dark comedy to be written here about a group of westerners who are so worried about appeasing a government they consider to be censorial that they commit far more egregious acts of censorship themselves. #Culture

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It's hard to read this without feeling like the social contract of the web is falling apart.

And when social agreements fall apart, that's when we start having to talk about more rigid, enforced contracts instead. As the piece notes:

"There are people on both sides who believe we need better, stronger, more rigid tools for managing crawlers. They argue that there’s too much money at stake, and too many new and unregulated use cases, to rely on everyone just agreeing to do the right thing."

I think it's inevitable that we'll see more regulation and a more locked-down web. Probably, past a certain point, this was always going to happen. But I'll miss the days of rough consensus and working code. #Technology

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Catnip for me: the first post in a new blog that tells the story of building Slack from the ground up, by two of its former employees.

This was surprising to me, although I guess I don't really know why: "We used the tried and true LAMP stack (Linux, Apache, MySQL, PHP). We were all deeply familiar with these conventional tools, and Cal and the Flickr team had defined a framework for building out and scaling web applications using them (called flamework for Flickr framework)." #Technology

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