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Creator economy businesses - a correction

I realized I misspoke in today’s piece about Bluesky product strategy. In it, I said this:

I’m generally not bullish about creator economy services.

What I meant to say is that I’m generally not bullish about venture-funded creative economy services. It’s the need for venture scale and sky-high valuations that makes these a tough nut to crack. In a vacuum, there’s nothing wrong with these businesses at all; Medium’s turnaround demonstrates how well it can be done, and I have endless admiration for what the Ghost team has managed to achieve and build.

I’m sorry for my lack of precision here! I didn’t mean to throw the whole space under the bus. But I stand by my skepticism that these businesses can reach venture scale.

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If I ran Bluesky Product

Butterflies, by __ drz __

A lifetime or two ago, Biz Stone was showing me and my co-founder around South Park in San Francisco. The Twitter office was sat there, a weird building with glass bricks across the road from what would later be the Instagram office. We grabbed a coffee at Caffe Centro and talked social media; two founders talking shop with a member of our advisory board.

He was particularly excited about the Twitter API. At the time, over 80% of Twitter’s traffic wasn’t driving through the website: it was through third-party apps that used the API to create entirely new experiences on top of the platform. Around the same time, unbeknownst to me, Blaine Cook was internally demonstrating interoperability between Twitter and Jaiku, another social network, establishing the first decentralized link between two unrelated social networking sites.

Of course, we know what happened next. Twitter realized that the proliferation of the API was actively blocking its ability to make money through advertising, and radically locked it down in favor of its own experiences. Blaine’s adventure in decentralized social networking was shut down for the same reason. Subsequently, a lot of people made a lot of money. And, you know, some other stuff involving the future of democracy happened, too.

What happens when you build, well, the opposite of that?

Bluesky’s origins lie in that moment when Twitter turned away from the open social web. It is both a user-friendly social media site and an open protocol that could underpin all social media sites. Like Twitter, it has built a lively community of engaged people who talk in real time about anything that hits the zeitgeist, from current events to pop culture. It has a growing ecosystem of third-party apps and services. And it has venture investors who, ultimately, will need to see it make money and raise its valuation so that they can make a return. Unlike Twitter, it has no way of turning off its openness in order to do so.

Recently, the company advertised for a new Head of Product. Whoever assumes this position will have quite a job ahead of them: growing the protocol and the social app together in symbiosis. Nobody has ever tried to build a highly-valuable tech company this way before; it’s new ground. I think it’s a very positive experiment — we need people to be able to make money doing the right thing — but it is an experiment.

I’m not applying for the job, but I think it’s interesting to consider how one might go about it.

The first paragraph of that job description is interesting for what it prioritizes:

Our mission is to build an open protocol for public conversation. We give users more choice, developers more freedom, and creators more control. The Bluesky app is a gateway to a more human-centered social web, and we’re looking for the right strategist to shape its future.

The mission isn’t to build a social network: it’s to build an open protocol for public conversation. (Emphasis on the protocol.) The vision is a world where everyone is in control of their social presence. From the About Bluesky FAQ:

We want modern social media and public conversation online to work more like the early days of the web, when anyone could put up a blog or use RSS to subscribe to several blogs.

The strategy is to build a central tool based on the protocol — the Bluesky app — and use it as a way to grow the reach and influence of the protocol, and further these open ideals. In some ways, the app is a means to an end: a way to understand what the community needs, ensure that the protocol provides it, and shorten the feedback loop between the company and its users. It’s also its best chance to make revenue in the short term.

Bluesky is not currently self-sustaining. In order to continue to do this work, it will need to continue to raise more money and prove that it can generate revenue.

Currently, its venture investors are largely drawn from the world of decentralization: either people who are friendly to the ideals of the open web or come from decentralized spaces like crypto. That mission alignment is going to be harder to maintain the larger the funding rounds get; mission-driven investments are more common in earlier, smaller rounds, and later-stage institutional investors don’t typically back companies for their ideals.

The norms of venture capital dictate that it will also likely need to raise more money in a subsequent round so as to maintain investor enthusiasm: raising a similar amount as the last round, or a lower amount, could be seen as a sign to VCs that the company is struggling. So Bluesky the company needs to quickly prove to investors that it and its protocol can make them a meaningful financial return.

Providing strong investor returns and maintaining the ideals of an open social web is a very ambitious needle to thread. Where to begin?

It’s no secret that Bluesky is going to introduce a subscription layer. It sounds like this will come in two parts:

  1. A Twitter Blue style subscription called Bluesky+ that will give users profile customizations, higher-quality video uploads, and post analytics, among other features.
  2. Creator monetization tools that will allow creators to “get paid right on Bluesky and any other platforms built on their open AT Protocol ecosystem”.

The first will obviously sit as part of Bluesky’s own service; while features like analytics will obviously draw on the protocol, these are really features that improve the experience of using the app itself. Speaking personally, I can’t say that I care that much about profile customizations or video uploads — although I know that these will be draws for some users — but I can certainly see a reason why an organization might want to pay for brand analytics. It makes sense as a place to start.

The second is interesting for the way it’s described. I’m generally not bullish about venture-funded creator economy services: Substack, which has kind of become the flag-bearer for creative economy services, is not profitable, and Patreon has had real trouble reaching sustainability. Medium is profitable, but only after Tony Stubblebine radically shifted the company away from high-growth VC dynamics (and cut a ton of unnecessary costs).

So if Bluesky was pinning its future on a creator subscription play, that wouldn’t grab me at all — but that’s not what’s going on here. The “… and any other platforms built on the AT Protocol ecosystem” demands my attention. This is the future of Bluesky as a platform and a company.

One analogy you could use (and Bluesky has used) to describe Bluesky’s app on its protocol is GitHub: git is an open protocol for collaborating on software development, but GitHub’s implementation is so good and so seamless that almost every software development team uses it. You absolutely could use GitLab, Codeberg, Gitea, or any number of others, but they’re considered to be the long tail to the market. Similarly, Bluesky’s app is going to be the best social experience on the protocol, even if there are many others.

But you could also use Android as an analogy. The open source mobile operating system is largely developed by Google, and Google’s implementation is the one most people use: most Android phones use its Play store, its payments system, and its discovery layer. You don’t have to — many others are available — but if you’re an app developer, you’re probably going to write your software for Google’s ecosystem.

There’s a credible exit from GitHub in that you could move your development to Codeberg. There’s a credible exit from the Google ecosystem in that you could move to the Amazon ecosystem, the Samsung Galaxy ecosystem, or open source ecosystems like Aptoide. You’re not locked in, even if Google’s ecosystem is the most convenient for most users.

There will be a credible exit from Bluesky’s social app on its protocol: other social apps will be available. But this principle also goes for tertiary services. Bluesky will clearly provide payments over the protocol, taking a cut of every transaction; others will be available, but theirs will be the easiest way to pay and accept payments on the network. You’ll be able to discover apps that run on the protocol any number of ways, but Bluesky’s discovery mechanisms will be the best and the most convenient. There will be any number of libraries that help you build on the protocol, but Bluesky’s will be the best and easiest for developers — and, of course, they will have strong links to Bluesky’s default services. Each of these is a potential revenue stream.

The goal here is to grow the AT Protocol network to be as big as possible. Anyone will be able to permissionlessly build on that platform, but Bluesky’s services will be there to provide the best-in-class experience and de facto defaults, ensuring that its revenues grow with the protocol, but not in a way that locks in users.

This principle also answers a few questions people have had about the community:

  • Why did crypto investors put money into Bluesky when the company itself has stated it won’t become a crypto company?
    The company’s own payment systems are likely to run off credit cards, taking a standard transaction. But clearly, crypto is another option, particularly in nations that might not be well-served by credit card companies, and crypto networks can step in to provide alternative payment mechanisms. By establishing the notion of decentralized subscriptions, Bluesky creates a ready-made bedrock for those payments.
  • How will VC investors see the financial return they need without Bluesky necessarily having to let go of its principles?
    The company actually becomes more valuable as more people use its open protocol: the bigger the network is, the greater the addressable market available to its services. It needs developers to build tools, services, and experiences that its own team wouldn’t produce. It also needs them to address markets that it itself cannot, allowing the possibility for local control of app experiences. (Imagine if developers in Myanmar could have easily created their own Facebook with their own local trust and safety.) It will then serve them with easy payments, great libraries, and perhaps other services like analytics and even dedicated hosting.

Clearly, there’s work to do on both the protocol and the app. For one thing, payments become more valuable if scarcity is introduced: people may be more likely to pay for content if it is not otherwise available. That means adding features like per-item access permissions — which also help vulnerable communities that might not feel comfortable posting on the completely open protocol today. Discovery and trust and safety on the app can still be improved. But these things are intrinsic to creating a valuable ecosystem and best-in-class tools that sit upon it.

Perhaps ironically, this vision comes closer to building an “everything app” than will ever be possible in a closed ecosystem. That’s been Elon Musk’s longtime goal for X, but Bluesky’s approach, in my opinion, is far more likely to succeed. It’s not an approach that aims to build it all themselves; it’s a truly open social web that we can all build collaboratively. What Musk is branding, Bluesky may build.

To be sure, this isn’t a Twitter clone play. If Bluesky succeeds, it won’t be because it tried to beat Twitter at its own game. It’ll be because it stayed open, built the right tools, and helped others do more than it could do alone. That’s not just a better app. It’s a better kind of company.

 

This is the first post in a three-part series. Next up: Mastodon. Subscribe to get them all via email.

Photo by __ drz __ on Unsplash.

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Where we're at

3 min read

A quick aside:

I now believe it’s going to get a lot worse before it gets better (if it gets better). I’m not going to enumerate what’s been going on; you’re either paying attention or you’re not, but we’re less than one hundred days in and the lurch towards real fascism has been notable.

24 years ago, we experienced a lurch towards a surveillance state in the wake of 9/11. George W Bush, through the PATRIOT Act among other instruments, didn’t just establish new ways for people on American soil to be tracked, imprisoned, and deported, his administration also created a new set of cultural norms based on distrust and insidious militarism that have lasted to this day.

That’s one of my biggest worries about the current administration. It will end, one way or another, although talk of an unconstitutional third term is certainly worrying in itself. But Trump is old; he can’t be President forever. It’s the lingering cultural shift that will be with us for generations, long after Trump himself has left us and Musk has found his way to some other segregationist power play. It’s the impact of DOGE; the concentration camps in El Salvador; the spirit of authoritarianism and apartheid that is now being set in motion. Potentially more; we’re less than two months in to a four year term even if he doesn’t get to take a third one. This will change the country for good, and in turn, it will change the world for good. It is a continuation of Jim Crow, of apartheid, and, yes, of Nazi Germany. It isn’t the same as those, but they’re all of a one, all part of a through line that must be continually defeated.

The incentives to not speak out are enormous. One voice doesn’t change a great deal, and over time the risks to dissent grow larger. But if there are many voices, and those voices translate into peaceful protest on the streets, and they translate into other actions that democratically resist, then there is hope. What doesn’t work is downplaying the risk, saying “let’s see what happens”, or sticking your head in the sand and waiting for it all to blow over. It may not blow over. And either way, future generations will ask where you were, what you did, how you showed up when the fascists came to town.

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Yes to a diverse community.

[Tony Stubblebine on The Medium Blog]

In the midst of some challenging cultural times, Tony Stubblebine and Medium are doing the right thing:

"Over the past several months, I’ve gotten questions from the Medium community asking if we’re planning to change our policies in reaction to recent political pressure against diversity, equity, and inclusion. As some companies dismantle their programs and walk back their commitments, we would like to state our stance clearly: Medium stands firm in our commitment to diversity, equity, and inclusion."

As he points out, this mission is inherent to the site's mission, as well as the values of the team that produces it. Any site for writing and thought that turns its back on diversity becomes less useful; less interesting; less intellectually honest.

Because this is true too:

"Medium is a home for the intellectually curious — people that are driven to expand your understanding of the world. And for curious people, diversity isn’t a threat, it’s a strength."

He goes on to describe it as not just the right thing to do but also a core differentiator for Medium's business. It's a strong argument that should resonate not just for Medium's community but for other media companies who are wondering how to navigate this moment.

[Link]

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Integrating a News Publication Into the Fediverse

[Sean Tilley]

Sean has been integrating We Distribute with the fediverse for years. It's been hard - particularly at the beginning, which is the plight of the very early adopter. This rundown is incredibly useful for anyone who wants to integrate their own publication with the network, and highlights again how important the work Ghost has been doing really is.

The findings are great, and this is particularly thought-provoking:

"It's probably better to make a purpose-built platform for what you're trying to do, rather than try to bolt publishing onto a federated system or federation onto a publishing system. That said - if you have to, do the second thing."

In other words, we need more Fediverse-first software that is designed for publishers to make the most use out of the network and plug into existing communities there. I think there's a lot of potential for new tools and approaches to make a real difference here.

[Link]

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CaMeL offers a promising new direction for mitigating prompt injection attacks

[Simon Willison]

Prompt injection attacks have been one of the bugbears for modern AI models: it's an unsolved problem that has meant that it can be quite dangerous to expose LLMs to direct user input, among other things. A lot of people have worked on the problem, but progress hasn't been promising.

But as Simon points out, this is changing:

"In the two and a half years that we’ve been talking about prompt injection attacks I’ve seen alarmingly little progress towards a robust solution. The new paper Defeating Prompt Injections by Design from Google DeepMind finally bucks that trend. This one is worth paying attention to.

[...] CaMeL really does represent a promising path forward though: the first credible prompt injection mitigation I’ve seen that doesn’t just throw more AI at the problem and instead leans on tried-and-proven concepts from security engineering, like capabilities and data flow analysis."

If these technologies are going to be a part of our stacks going forward, this problem must be solved. It's certainly a step forward.

Next, do environmental impact, hallucinations, and ethical training sets.

[Link]

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EU issues US-bound staff with burner phones over spying fears

[Andy Bounds in the Financial Times]

The last few months have radically changed the risk assessment for people traveling to the US from abroad - as well as Americans who plan to cross the US border.

In this case, it's European Commission staff:

"The European Commission is issuing burner phones and basic laptops to some US-bound staff to avoid the risk of espionage, a measure traditionally reserved for trips to China.

[...] They said the measures replicate those used on trips to Ukraine and China, where standard IT kit cannot be brought into the countries for fear of Russian or Chinese surveillance."

The worry is that, particularly at the border, US officials can demand access to devices in order to peruse information or back up their data. This isn't unique to the Commission, or a fully new phenomenon: the EFF has offered printable border search advice for a while now, and a federal appeals court strengthened the power of border officials to do this back during the Biden Administration.

But searches are on the rise under the new administration, as well as stories of people being inhumanely detained for minor infractions. Many countries now have travel advisories for people traveling to the US. The general feeling is that you can't be too careful no matter who you are — and for political officials, as well as journalists, activists, and anyone who might challenge the status quo, the risks are greater.

[Link]

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Notes from Perugia: journalism, values, and building the web we need

A talk at the International Journalism Festival in Perugia

As I write this, I’m flying home from the International Journalism Festival in Perugia, Italy. Now in its 19th year, it’s an annual meeting of newsrooms, journalists, and news professionals from all over the world.

I wasn’t sure what to expect, but I was blown away by the whole event.

Perugia in itself is a beautiful city: ancient, cobblestoned alleyways weave their way between the old city walls, revealing unexpected views, storefronts, restaurants, street vendors, and gardens. These days, I’m settled into a sedentary life in the Philadelphia suburbs, and I found myself walking a great deal more than I would even in a city like New York. The Italian tradition is to eat dinner far later than in America, so it was the norm for me to find my way back to my hotel far past midnight, buzzing from interesting conversations throughout the day. My legs were sore; I was hopelessly jet-lagged; I wandered dark alleyways in the vague hope that I was heading in the right direction; it was fantastic.

There’s something about that far-removed context, the beautiful surroundings, the breadth of journalists present, and our collective physical state that led to more honest conversations. At most conferences, I always have the sense that someone is out to sell me something; here, when someone attempted a pitch it stuck out like a sore thumb. The sense that people were holding back to maintain their newsrooms’ professional reputations and appease their comms teams was also mercifully missing.

The city of Perugia

In the panels and talks, people were willing to share their failures at least as readily as their successes, and I was particularly taken by a panel on AI deepfake detection that went into the computer science and discussed the practicalities, rather than gearing itself for a surface-level introductory audience.

The pure journalism track — which comprises almost all of the Festival — was similarly wonderful. A panel about media censorship in Israel and Ukraine didn’t shy away from the details, revealing a more complex situation in Ukraine in particular than I’ve been hearing from the US press, alongside some specifics about Israeli censorship that I found very surprising. (They have a direct WhatsApp chat with the censor! Who gives them a thumbs up or a thumbs down on stories before publication!)

This year, for the first time, the Festival also held a Product track. The News Product Alliance, where I participate in an AI advisory group, helped to shape it — and I was honored to participate in one of its panels.

My session, with Damon Kiesow and Upasna Gautam (both brilliant people in the field who I felt privileged to present alongside), was about ensuring we use technology in ways that are aligned with our values. As we put it in our description, “every design choice, paywall adjustment, build/buy evaluation, or marketing campaign carries a potential risk of violating journalistic ethics or harming reader trust” — and that’s before you take on the issue of newsrooms trying to model themselves on Silicon Valley business models:

“Social is radically transforming. Search is flatlining. AI continues to rapidly change the web. News organizations that relied on unearned audience windfalls to drive programmatic advertising revenues are in similar straits. It is time for local news organizations to return to their roots: serving local readers and local advertisers and giving up on the dreams of limitless scale and geographic reach which is the pipedream of Silicon Valley and the bête noire of local sustainability.”

Upasna shared a succinct, powerful summary of our key takeaways afterwards on Threads:

1) The false promise of scale:

  • Journalism has always been innovative but adopting Silicon Valley’s values of scale, surveillance, and extraction was a false shortcut.
  • Tech platforms succeed by commodifying attention but journalism succeeds by earning trust.
  • When we embed vendor platforms without scrutiny, we don’t just adopt the tool, but the business model, the values, and the blind spots.

2) There is no such thing as neutral software:

  • Software is not neutral. It’s a creative work, just like journalism. It’s shaped by the priorities, privileges, and politics of the people who build it.
  • Tech decisions can enable serious harm when teams optimize for growth without understanding community impact.
  • It’s not enough to ask if a tool works. We must ask: Who built it? Who benefits? Whose values does it encode?

3) Assumptions are the first ethical risk:

  • The highest-leverage activity we have is to relentlessly challenge assumptions. Assumptions hide risks, and audience value should be the north star of every system we build.
  • Ask not just what we’re building, but why and for whom. Does it create real value for our audience?
  • Systems thinking is a necessity. If you don’t understand how your paywall, CMS, personalization engine, and editorial goals connect, you’re building on sand.

The message seemed to resonate with the room, and plenty of interesting conversations with newsrooms of all sizes followed. My most controversial idea was that newsrooms should join together, as governments and higher educational institutions have in the past, to build open source software that supports newsroom needs and safeguards the duty of care we have to our sources, journalists, and readers in ways that big tech platforms tend not to. To many people in today’s news industry, it feels like a giant leap — but it is possible, and products like the French and German government project Docs are showing the way.

While the Festival now has a Product track, it’s still sorely missing a true Technology track. These are different things: Product is about addressing problems from a human-centered perspective — and using technology to solve them where it makes sense. That’s a mindset journalism urgently needs to embrace. But it hasn’t yet made enough space for the people who make the technology: not Silicon Valley tech companies, but engineers and other technologists who should be treated as domain experts and involved at every level of newsroom strategy, not relegated to a backroom office and handed a list of product requirements. Newsrooms still seem wary of bringing hard technology skills into their strategic circles. That’s extremely shortsighted: every newsroom today lives or dies on the web.

But there were technologists and open source projects in attendance. Notably, representatives from the Mastodon and Bluesky teams were at the Festival. The Newsmast Foundation was also present, incisively taking part in conversations to help newsrooms onboard themselves onto both of them. I got to hang out with them all, connecting with people I’d spoken with but never interacted with in person. Mastodon has undergone a transformation, has doubled its team, and is working on smoothing out some of its rough edges, while not letting go of its core ethos. It’s also beginning to position itself as a European alternative to American social media platforms, with a community-first values system and new services to directly help organizations join the network.

Bluesky, on the other hand, has done an able job of bringing journalists onto its existing social app, and is now hard at work explaining why its underlying protocol matters. Both want to engage with newsrooms and journalists and do the right thing by them. They each have something different to prove: Mastodon that it can be usable and accessible, and Bluesky that it can provide a return to its investors and truly decentralize while holding onto its values. I’m rooting for both of them.

These platforms’ messages dovetail with my own: news can own the platforms that support them. Lots of people at the Festival were worried about the impact of US big tech on their businesses — particularly in a world where tech moguls seem to be aligning themselves with a Presidential administration that has positioned itself as being adversarial to news, journalists, sources, and, arguably, the truth. The good news is that the technology is out there, the values-aligned technologists are out there, and there’s a strong path forward. The only thing left is to follow it.

A street in Perugia

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The Social Security Administration Is Gutting Regional Staff and Shifting All Public Communications to X

[Zoë Schiffer at WIRED]

The Social Security Administration is changing its communications strategy in a surprising way:

““We are no longer planning to issue press releases or those dear colleague letters to inform the media and public about programmatic and service changes,” said SSA regional commissioner Linda Kerr-Davis in a meeting with managers earlier this week. “Instead, the agency will be using X to communicate to the press and the public … so this will become our communication mechanism.””

X is, of course, a proprietary network that is currently owned by Elon Musk. Users with accounts on X are profiled for its advertising systems; given the links between Musk and the current administration, this might yield a significant amount of information to the government. Forcing citizens to check the network, which, again, is privately owned and supported by advertising, also feels like an enormous conflict of interest.

[Link]

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After leaving Substack, writers are making more money elsewhere

[Alexander Lee at Digiday]

Substack isn't the best deal in town for independent journalists:

"A year after leaving Substack in early 2024, newsletter writers are making more money peddling their words on other platforms.

[...] Since leaving Substack, some writers’ subscriber counts have plateaued over the past year, while others have risen — but in both cases, creators said that their share of revenue has increased because Ghost and Beehiiv charge creators flat monthly rates that scale based on their subscriber counts, rather than Substack’s 10 percent cut of all transaction fees."

I believe Ghost is the best choice for independent journalists / publishers. Not only does it have all the features they need, but it's the most future-facing; its upcoming federated news network is genuinely game-changing. And I've heard good things about Beehiiv too.

What's not a good choice: Substack, because it's not only more expensive, but it platforms Nazis. Which really isn't a thing publishers should have a relationship to.

[Link]

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Denial

[Jeremy Keith]

Jeremy Keith highlights the hammering that the public service internet is getting from LLM vendors:

"When we talk about the unfair practices and harm done by training large language models, we usually talk about it in the past tense: how they were trained on other people’s creative work without permission. But this is an ongoing problem that’s just getting worse.

The worst of the internet is continuously attacking the best of the internet. This is a distributed denial of service attack on the good parts of the World Wide Web."

This has little to do with the actual technology behind LLMs, although there are real issues there too, of course. Here the issue is vendors being bad actors: creating an enormous amount of traffic for resource-strapped services without any of the benefits they might see from a real user's financial support. It is, in a very real sense, strip-mining the internet.

[Link]

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What was Quartz?

[Zach Seward]

I first met Zach Seward when he was running Quartz, the news startup with the quippy haiku notifications that had, at the time, captured a lot of the media world's attention. It was really good. This piece, by Zach, is written on the heels of the last writers having been fired by G/O Media, with the empty husk sold on to another buyer for the email list.

"Still, we also hoped to endure on the scale of centuries, just like rival news organizations — in particular, The Financial Times, The Economist, and The Wall Street Journal — that we viewed as our Goliaths. For a stretch in the middle there, it even seemed possible. But Quartz never made money. We grew, between 2012 and 2018, to nearly 250 employees and $35 million in annual revenue. The dismal economics of digital media meant losing more than $40 million over that stretch just to grow unsustainably large."

And so:

"By 2022, we were running short of cash and didn't have anyone willing to put up more money, especially as enthusiasm waned for the entire digital-media sector. We put together a quick M&A process and made clear that preference would go to anyone willing to take on all of the roughly 80 people still working at Quartz."

And then, we already know what happened next.

Quartz isn't the only story that ends this way. It's sad to see a venture that aimed to do good things, hired good people, and took an innovative approach still find itself at the mercy of an uncompromising market.

Left unsaid but felt in the room: Quartz grew with an enormous amount of venture investment but couldn't realize the scale necessary to make good on it. This is the story of almost all venture-funded media. That doesn't mean venture funding is always bad, but I don't think it's a good fit for media companies. Journalism, inherently, does not scale. It requires a different approach which allows it to convene communities, have a more human touch, and, frankly, grow more slowly.

Which doesn't mean that Zach, or David Bradley or anyone else at Quartz are at fault here. It was a good thing that was worth trying. And they made a dent in the universe while they were doing it.

[Link]

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Social Security’s website keeps crashing, as DOGE demands cuts to IT staff

[Lisa Rein, Hannah Natanson and Elizabeth Dwoskin at The Washington Post]

More "efficiency" from DOGE:

"Retirees and disabled people are facing chronic website outages and other access problems as they attempt to log in to their online Social Security accounts, even as they are being directed to do more of their business with the agency online.

[...] The problems come as the Trump administration’s cost-cutting team, led by Elon Musk, has imposed a downsizing that’s led to 7,000 job cuts and is preparing to push out thousands more employees at an agency that serves 73 million Americans. The new demands from Musk’s U.S. DOGE Service include a 50 percent cut to the technology division responsible for the website and other electronic access."

These benefits are much-needed; people depend on them. In gutting the team that helps provide services, Musk and DOGE are putting peoples' lives at risk.

And this is just poor software development practice:

"Many of the network outages appear to be caused by an expanded fraud check system imposed by the DOGE team, current and former officials said. The technology staff did not test the new software against a high volume of users to see if the servers could handle the rush, these officials said."

But, of course, perhaps destroying the actual utility of these services is the point.

[Link]

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The Tumblr revival is real—and Gen Z is leading the charge

[Eve Upton-Clark at Fast Company]

I love this. Tumblr is so back:

"Thanks to Gen Z, the site has found new life. As of 2025, Gen Z makes up 50% of Tumblr’s active monthly users and accounts for 60% of new sign-ups, according to data shared with Business Insider’s Amanda Hoover, who recently reported on the platform’s resurgence.

[...] Perhaps Tumblr’s greatest strength is that it isn’t TikTok or Facebook. Currently the 10th most popular social platform in the U.S., according to analytics firm Similarweb, Tumblr is dwarfed by giants like Instagram and X. For its users, though, that’s part of the appeal."

This is worth paying attention to: small communities are a huge part of the selling point. That's something that Mastodon also already has built-in, and Bluesky would do well to learn from. (Signs point to them being aware of this; more of this in a later post.) Sometimes not being the public square makes for a far better community culture and safer, more creative dynamics.

[Link]

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How X Is Benefiting as Musk Advises Trump

[Kate Conger in The New York Times]

Here's one way Elon Musk is gaining from his involvement in the current administration:

"The positioning of X as a powerful government mouthpiece has helped bolster the platform, even as the company continues to struggle."

It's worth remembering that xAI just bought X in an all-stock transaction - he's also gaining by pointing his AI engine directly at federal government information in a supposed effort to make it more efficient.

But even the social media endorsement is a big deal. In some ways buying advertising on X is akin to would-be political influencers buying extravagant stays at Trump hotels:

"Conservatives have found that X is a direct pipeline to Mr. Musk, allowing them to influence federal policy. He has responded to viral complaints about the government on the platform, and his cost-cutting initiative has marked users’ concerns as “fixed.”"

It makes real the idea that the social media site isn't about building a business in itself, but about creating a new instrument of power. The comparisons between Elon's strategy and William Randolph Hearst are obvious; it's just, he's far, far dumber.

[Link]

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Gumroad’s Interestingly Timed “Open-Source” Play

[Ernie Smith at Tedium]

Ernie Smith points out the creator-economy platform Gumroad open sourced its platform at a surprising time:

"But if that’s all Gumroad was doing, I wouldn’t feel compelled to say anything. The reason I’m speaking up is because of this Wired story, released on the very same day Gumroad announced its “open source” license, which may have had the effect of minimizing the story’s viral impact.

[...] It’s not even the central point of the piece, but the fact is, if you’re supporting Gumroad—a tool that, notably, has survived as long as it did because of a high-profile crowdfunding campaign—you’re allowing its CEO the financial freedom to work in the Department of Veterans Affairs, at the behest of DOGE, for free."

Leave aside that Gumroad's "open sourcing" is nothing really of the sort (it's source-available until you start making real revenue). Its founder is part of the DOGE mess, having replaced most of his employees with AI, with plans to do the same thing at the VA.

When this is all over, let's not forget that he did that.

[Link]

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Doctor Who is the best show ever made. Here's why.

Ncuti Gatwa and Varada Sethu in press images for the latest season

The world is full of darkness. So much is going wrong. Experts agree that America has succumbed to right-wing authoritarianism; call it fascism or something else, these are extraordinarily difficult times.

This post is a break from all of that. At least kind of.

In this piece, I will try and convince you that Doctor Who is the best TV show ever made, explain to you why it matters, and why it’s particularly important in our current context. In a time when cruelty and fear dominate headlines, it’s worth celebrating a show that insists on the power of kindness, intellect, and hope.

Bear with me. Let’s go.

First, a primer: what is Doctor Who?

You’ve probably heard of Doctor Who, but you might not have watched much or any of it. That’s okay.

The core of every story is this: there is a problem, somewhere in time and space. There might be vampires in Venice in 1580; a plot afoot to steal the Mona Lisa in modern-day Paris in order to fund time travel experiments; a society of pacifists on a far-away planet locked in a generations-long war with warlike, genocidal racists. The Doctor, a strange traveler who carries no weapons, helps solve the problem using intelligence and empathy. They bring along friends who are our “in” to the story, but who also remind the Doctor what it means to be human.

There’s a lot of backstory, but unlike other science fiction shows, it doesn’t matter all that much. There’s canon and history, but it’s constantly evolving. And because it’s squarely aimed at a whole-family audience, and is almost but not quite an anthology show, it’s accessible, fun, and very diverse in its approach. One story might be incredibly silly; the next might be a tense thriller. If you don’t like the tone of the one you’re watching, the next one might be a better fit.

There are a few more constants, but not many: The Doctor’s time and space machine, the TARDIS (Time And Relative Dimension In Space), is stuck as a 1963-era British police box on the outside, and is radically bigger on the inside; every time they die they are “regenerated” in a new body; they stole the TARDIS and fled their people.

Oh, and it’s been running since November 23, 1963: 62 years and counting. It’s the longest-running science fiction show in the world — which makes its accessibility and freshness all the more remarkable. In its original run, it launched the career of authors like Douglas Adams. And in its most recent incarnation, it’s been an early career-launcher for actors like Andrew Garfield, Daniel Kaluuya, Carey Mulligan, Felicity Jones, and Karen Gillan.

Okay, fine. So that’s what the show is. Why does it matter?

Subversive from day one

In 1963, the world was only eighteen years out from the end of World War II. The end of the Holocaust and the closing of the camps was as close as the release of Spider-Man 3 is to us now. Enoch Powell, who would later give the notoriously noxious “rivers of blood” anti-immigrant speech, was the Minister for Health. Homosexuality was illegal.

Waris Hussein, a gay, immigrant director, helmed An Unearthly Child, a story about a teenage girl who obviously didn’t fit in and the teachers who were worried about her. (If the subtext to this story isn’t intentional in the writing, it certainly emerges in the direction.) In the end, her grandfather turned out to be a time traveler who lived in a police box that was more than meets the eye, and the rest is history.

The very next story was about a society of pacifists, the Thals, who were locked in a struggle with a race of genocidal maniacs, the Daleks. It’s a more complicated story than you might expect: in the end, the Doctor and companions help the Thals win by teaching them that sometimes you need to use violence to defeat fascism. The morality of it isn’t straightforward, but it’s an approach that was deeply rooted in recent memories of defeating the Nazis, and that had a lot to say about a Britain that was already seeing the resurgence of nationalism. In a show for the whole family!

When the main actor, William Hartnell, fell into ill health, the show could have come to an end. Instead, the writers built in a contrivance, regeneration, that allowed the Doctor to change actors when one left. In turn, the show itself was allowed to evolve. It was created by necessity rather than as some grand plan, but in retrospect laid the groundwork for Doctor Who to remain relevant for generations.

By the 1980s, the show was still going strong — and still slyly subversive. In The Happiness Patrol, the Doctor faces off against a villainous regime obsessed with mandatory cheerfulness, clearly modeled on Margaret Thatcher’s Britain. The episode includes thinly veiled references to the miners’ strike and the inequality many Britons faced under her leadership.

It also didn’t shy away from queerness. One male character leaves the main antagonist for another man, and at one point, the TARDIS is painted pink.

Eventually, it was canceled, in part because the BBC controller at the time, Conservative-leaning Michael Grade, hated it. (The Thatcher thing, and that Colin Baker, one of the last actors to play the Doctor in the classic run, was in a romantic relationship with Grade’s ex-wife, probably didn’t help.)

When it came off the air in 1989, scriptwriters and fans alike began to write novels under a Virgin Books New Adventures banner that took the subtext of the show and made it text. They told complex stories that could never have been televised — they weren’t as family-friendly, and didn’t fit within a 1980s BBC budget. But they collectively expanded the lore and the breadth of the show.

Subversive on its return

One of those New Adventures authors was Russell T Davies, a TV writer who had started with children’s shows like Dark Season, Why Don’t You?, and Children’s Ward, and moved on to creating adult fare like Queer as Folk and The Second Coming, a tale about the second coming of Christ that happened to feature up-and-coming film star Christopher Ecclestone. He spent years lobbying the BBC to bring Doctor Who back, and in 2005, they acquiesced. There had been one other attempt at a revival — and American co-production with Fox — which had understood the letter but not the spirit of the show.

From the start, the reboot was vital and contemporary. The human companion, Rose, was a teenager from an unapologetically working class family; a major theme of the show was that everyone was special, and that openness, inclusivity, and empathy, rather than wealth and status, were prerequisites for living a good life. This was a theme that would later be revisited to great effect with Catherine Tate’s Donna Noble: that ordinary people become extraordinary not because they’ve been chosen, but because they care.

In 2005, the Iraq War was underway; there was an increase in state surveillance and a stepped-up fear of immigration in the wake of 9/11. America in particular was under the helm of a right-wing theocratic administration. In contrast, Doctor Who stood up to say that everyone was beautiful, our differences were to be celebrated. Christopher Ecclestone’s Doctor had been through an unseen war and was scarred, traumatized, and determined that everyone should live.

The new series was able to play with sexuality and gender norms. Captain Jack, a pansexual time traveler, slotted right into the narrative. Characters casually mentioned changing genders or having same-sex spouses without it being the subject of the episode. In every episode, alongside the exciting story of the week, the show normalized and celebrated diversity.

It was unashamedly political. In one of my favorite episodes, Turn Left, the Doctor is missing and Britain is suffering in the aftermath of a nuclear disaster. England becomes “only for the English”; Donna Noble watches in horror as her neighbors are taken away to a labor camp. “That’s what they called them the last time,” her grandfather ruefully notes. It was an important callback in 2008, at the tail end of the second Bush administration, and it’s only grown in importance now.

Again: this is a family show.

Anchored in good, accessible storytelling

You might be forgiving for thinking, based on my argument so far, that Doctor Who is a heavy-handed, ideology-first show. What a bore. The good news is that this couldn’t be further from the truth: it’s a genuinely fun, accessible romp with award-winning storytelling that ranks among the best of science fiction. It rules.

At the time of writing, it’s received 163 awards and been nominated for 411. That includes BAFTA awards (the British Oscars); Hugos (the annual literary award for best science fiction works of the year); National Television Awards; Nebula Awards; and so on. It’s well-regarded as some of the best writing, anywhere.

And, of course, it’s also deeply weird, in the best ways. There are haunted libraries with flesh-eating shadows. Star whales ferrying orphaned humanity across the galaxy. A sentient sun. A race of aliens that live in television signals. Some episodes are space operas; others are bottle dramas; some are screwball comedies with robot Santas. Occasionally, it’ll make you cry over a character who appeared for five minutes and then died nobly to save a moon that turned out to be an egg.

At its best, Doctor Who manages to be profoundly silly and heartbreakingly sincere in the same breath. It lets you believe that logic and love can coexist. That monsters are sometimes just scared people. That sometimes scared people can become monsters — and that they can still be saved.

There have been missteps, of course, as you’d expect from anything this experimental. Some come from changing expectations; there are certainly some racial stereotypes in the 1960s/70s episodes that did not age well. More recently, there was an era of the show where Rosa Parks was robbed of agency as an activist. In the same season, an apparent critique of Amazon-style capitalism led into a bizarre statement from the Doctor, who announced: “The systems aren't the problem. How people use and exploit the system, that's the problem.” And writers made queer people and people of color expendable.

It wasn’t the best, to be honest, but the show has ably course corrected. More recently, trans and non-binary characters have become central — all while expanding the narrative canvas of the show under a refreshed budget and a focus on new viewers. Ncuti Gatwa as the first openly queer Doctor is a revelation, full of joy and life. It’s as brilliant as it ever was.

Why it matters now

The world hasn’t gotten any less terrifying since Doctor Who first aired in 1963. If anything, the monsters feel closer, less metaphorical. They’re holding office. Writing curriculum. Rewriting history.

But that’s exactly why this show endures.

Because Doctor Who doesn’t promise us a perfect future — it promises us people who will fight for one. It shows us a universe where the best tool you can carry is your mind, your heart, and your ability to listen. Where change is baked into the story, and where survival requires transformation.

It’s a story that insists on second chances. That redemption is possible. That the most powerful force in the universe might just be compassion.

And in a world that tells us to numb out, shut down, or look away — Doctor Who dares to say: be curious. Be brave. Try to be nice, but always be kind.

It’s great television.

But also, maybe that’s how we save each other.

Get started

If you’re Who-curious, here are a few places to start:

Blink (2007). A gripping, self-contained episode with an innovative narrative loop that happens to star Carey Mulligan.

Rose (2005). The first episode of the revived show. Why not begin at the beginning?

The Eleventh Hour (2010). Matt Smith’s first story as the Doctor. Guest stars include Olivia Coleman as a barking alien. Positively cinematic.

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Climate crisis on track to destroy capitalism, warns top insurer

[Damian Carrington in The Guardian]

Quite a headline!

"The world is fast approaching temperature levels where insurers will no longer be able to offer cover for many climate risks, said Günther Thallinger, on the board of Allianz SE, one of the world’s biggest insurance companies. He said that without insurance, which is already being pulled in some places, many other financial services become unviable, from mortgages to investments."

Entire regions are becoming uninsurable - for example, the piece highlights home insurance in many parts of California becoming hard to obtain. Much of finance depends on insurance underwriting, so as these effects spread, so do the knock-on impacts on financial markets.

"At 3C of global heating, climate damage cannot be insured against, covered by governments, or adapted to, Thallinger said: “That means no more mortgages, no new real estate development, no long-term investment, no financial stability. The financial sector as we know it ceases to function. And with it, capitalism as we know it ceases to be viable.”"

De-risking the climate crisis is becoming more and more important - and this has been an imperative for decades. The call here to put sustainability goals on the same level as financial goals is smart. But we're in an era where we're turning our backs against this sort of thinking - and towards unadulterated greed, consequences be damned. Getting out of the climate mess means first getting out of this other mess that we're all in.

[Link]

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Facing the Looming Threat of A.I., Publishers Turn to Decentralized Platforms

[John Markoff in The New York Times]

A lovely piece about Mike McCue, who, through Flipboard, Surf, and his general activities through the community, has become one of the open social web's most important figures.

"Three decades ago, as vice president of technology at the groundbreaking tech company Netscape, Mr. McCue helped democratize information access through the World Wide Web. Now, he’s positioning his company’s new Surf browser as part of a growing community of so-called decentralized social media options, alongside emerging platforms like Bluesky and Mastodon."

Of course, Surf is different to Bluesky and Mastodon: it sits across them, rather than an alternative to them, and demonstrates the power of the open social web by treating them both as just part of a single, connected experience. This is the point that A New Social is making too: it's not about picking a protocol, because the protocols can easily be joined together. It's about an open social web that we all own together versus a series of closed, corporate silos with private ownership.

It's gaining momentum:

"In addition to Meta’s decision to base Threads on ActivityPub, news organizations like Bloomberg and the BBC have begun experimenting with the technology, as have blogging platforms such as Medium, WordPress and Ghost."

The piece goes on to describe the enthusiasm among early adopters as being similar to the first few years of the web itself. I was there for both things, and I agree. And let me tell you: I am beyond enthusiastic.

[Link]

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How to leak to a journalist

[Laura Hazard Owen at Nieman Journalism Lab]

A good introduction to leaking to a journalist:

"I spoke with eight journalists about how to leak in a safe, smart way. Disclaimer you probably knew was coming: No method of leaking is 100% secure, and the tips here reduce risk but cannot eliminate it completely. “I know it’s appealing to be instrumental in helping a reporter break a story, and god knows reporters love breaking stories,” says Marisa Kabas, an independent reporter and writer of The Handbasket who’s been breaking one scoop after another about DOGE and the Trump administration. “But in almost all cases, your safety and physical and mental health should come first.”"

A lot depends on Signal, although some newsrooms (including my employer) also advertise SecureDrop, which is a very sophisticated tool for large, anonymous leaks.

The complete list is worth your time. If you're a source, consider using these tools. If you're a funder, consider investing in these tools. If you're a newsroom, make sure you know how to use these tools. They've become the currency of privately-sourced stories in the current era.

[Link]

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Keep moving

[Mandy Brown]

A good reminder here from Mandy Brown.

"Among the people I’ve witnessed working through crises in their work and lives, the one pattern that comes up over and over again is making art. Art brings us back to ourselves, helps us root in our own agency and creative power, makes space for the joy of craft and play, and reminds us of our purpose in the world. On dark days, it’s easy to think that there’s no room for art, because the work of survival is so demanding. But art doesn’t merely take time—it gives time and energy back. It renews our spirits and the spirits of everyone who sees or hears or experiences the art, who receives the art as it’s intended: as a gift."

I sometimes have to remind myself that it's not frivolous; that it doesn't matter that it's not productive in a work sense. But it's not frivolous. It's living. It's being alive. And we all have the right to be alive.

[Link]

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Support Werd I/O

It’s time to try something new.

Starting today, you can support my writing on Patreon. I’ll never put up a paywall for my blog or newsletter; in effect, by supporting, you’re helping to continue to make it available for everyone.

Here’s what you’ll get:

  • At $5/month or more, your name will be listed as a “thank you” on a supporters page on my website.
  • At $25/month or more, your name will also link to your website from the supporters page, and you’ll receive a linked “thank you” credit at the bottom of each newsletter.
  • At $100/month or more, you’ll get a linked name and static logo at the top of every newsletter, and a linked “thank you” at the bottom of every page on my website. (I’ve limited the number of supporters at this tier.)

The site you link to must be yours, safe, legal, and not an affiliate page. I won’t allow gambling, adult sites, or anything designed to abuse the trust of the reader.

This is an experiment! If it doesn’t work out, I’ll remove the Patreon but ensure that everybody receives the acknowledgment they’ve paid for.

Here’s what I like about this model: there are no paywalls and there’s no user tracking involved, and there are no penalties for people who don’t have the means to support. It helps me with my server costs, but otherwise, everything stays the same.

But if you have concerns, I’d love to hear them. As always, you can shoot me an email at ben@werd.io.

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ProPublica wanted to find more sources in the federal government. So it brought a truck.

[Nell Dhanesha at Nieman Journalism Lab]

This was fun to watch unfold in real time:

"The truck’s journey to that spot had begun a few days earlier, as an email with the subject line “guerilla marketing for sources” in the inbox of Ariana Tobin, editor of ProPublica’s crowdsourcing and engagement team. It came from reporter Brett Murphy, who was covering the destruction of USAID with his reporting partner Anna Maria Barry-Jester. They’d been tipped off about the desk cleanouts; was there any chance, they asked Tobin, that they could send a billboard truck out on the morning of the 27th?"

And this quote quietly implies what a significant chunk of my job has become more recently:

"“We’re basically treating any conversation we’re having with someone who works for or used to work for the federal government as a maximum-security tip,” Tobin said. “That, frankly, is not what we used to do.”"

Perhaps we'll write more about that in the future. For now, speaking of tips, if you want to send ProPublica a tip, we now have a number of options.

[Link]

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China Miéville says we shouldn't blame science fiction for its bad readers

[Anthony Ha at TechCrunch]

China Miéville, who is one of the great contemporary science fiction and fantasy authors, is right on the money about Silicon Valley's tendency to create the Torment Nexus.

This is exactly why I think science fiction is so important, and why it has a lot to contribute:

"To Miéville, it’s a mistake to read science fiction as if it’s really about the future: “It’s always about now. It’s always a reflection. It’s a kind of fever dream, and it’s always about its own sociological context.”

He added that there’s a “societal and personal derangement” at work when the rich and powerful “are more interested in settling Mars than sorting out the world” — but ultimately, it’s not science fiction that’s responsible."

To me, the point and excitement of science fiction is to talk about today through the lens of analogy and extrapolation: not necessarily to warn or celebrate, but to explore. Of course, there's a broad spectrum of stories under that umbrella, and not all of them fit that mold as well as others, but that's what drives me as a reader and a writer. It's up to the reader to decide what to take from that.

I think a lot about Starship Troopers. (Really! I do. Some people think about the Roman Empire. I think about Heinlein.) The original book was, at the very least, fascist-adjacent. The movie adaptation was, at least for me, and in intent by its director, a very funny satire at the expense of those ideas. But, of course, some people took away the top-line plot and either decried the fascism or, more worryingly, freaking loved it. See also: Fight Club, which a certain kind of incel adjacent maladjusted man-child has taken on as something to model, rather than a satirical novel that pokes at them and the country they inhabit.

The reader makes their own interpretation. And if that happens to be a sociopathic world-view bent on world domination, that's on them.

[Link]

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How Each Pillar of the 1st Amendment is Under Attack

[Brian Krebs]

Sobering roundup from Brian Krebs about how each of the five pillars of the First Amendment - speech, religion, the media, the right to assembly, and the right to petition the government and seek redress for wrongs - has been attacked during the first few months of the Trump Administration.

It's a laundry list - and we're only a few months in.

"Where is President Trump going with all these blatant attacks on the First Amendment? The president has made no secret of his affection for autocratic leaders and “strongmen” around the world, and he is particularly enamored with Hungary’s far-right Prime Minister Viktor Orbán, who has visited Trump’s Mar-a-Lago resort twice in the past year."

The piece concludes with a warning that Trump is following a similar playbook to Orbán by consolidating control over the courts and decimating the free press. It played out there; we will see what happens here.

[Link]

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