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Buffer's 2023 Annual Shareholder Letter

Buffer continues to lead by example: extraordinarily transparent and willing to share information about its ups and downs. I wish more startups (and founders) would think this way.

Not only is writing well thinking well, but there's nothing to be lost by sharing in this way. It's a way to get feedback, but also to very clearly share the way they think with prospective customers and future employees.

Buffer seems to have a renewed interest in communicating in this way, and I'm grateful for the example.

And also, there's this:

"Another important shift taking place is the advent of decentralized social networks, including the Fediverse. We believe the efforts being made towards open standards for social networking are important for the Internet and the world, and we were one of the fastest to move to support Mastodon in early 2023."

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A former Gizmodo writer changed his name to ‘Slackbot’ and stayed undetected for months

"When it was his time to leave, McKay swapped out his existing profile picture for one that resembled an angrier version of Slackbot’s actual icon. He also changed his name to “Slackbot.”" Genius.

Serious talk: this is actually a pretty common trick. You can't change your name to Slackbot in Slack, because the bot is already there, but you can use a unicode character that's visually indistinguishable from an "o". Malware and crypto scammers do something similar all the time. You'd think there would be better mitigations.

But whatever. This is hilarious. Nice work.

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Demoted, Deleted, and Denied: There’s More Than Just Shadowbanning on Instagram

The Markup found that Instagram is removing content about Israel and Palestine:

"Our investigation found that Instagram heavily demoted nongraphic images of war, deleted captions and hid comments without notification, erratically suppressed hashtags, and denied users the option to appeal when the company removed their comments, including ones about Israel and Palestine, as “spam.”"

"[...] As TechCrunch has detailed, the platform’s moderation system seems to disproportionately suppress Palestinian users. The Markup found a few accusations of supporters of Israel feeling suppressed, but did not identify more sweeping evidence through our reporting or testing."

When these platforms become large enough to be a de facto public square, as Instagram, Facebook, and X certainly are, their moderation policies disproportionately affect public perception. It's one reason why I prefer open protocols like the fediverse, with smaller communities that each can have different moderation policies, which in aggregate offer greater choice.

As reported here, people who want to shed light on the perspectives and lived experiences of people on one side of a conflict wind up using euphemisms instead of the names of a people in order to avoid getting their content banned or deleted. That's not the kind of information source that sits at the heart of a healthy, democratic culture.

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Nazis mingle openly at CPAC, spreading antisemitic conspiracy theories and finding allies

"In one of the most viral moments from this year’s conference, conservative personality Jack Posobiec called for the end of democracy and a more explicitly Christian-focused government. While Posobiec later said his statements were partly satire, many CPAC attendees embraced his and others’ invocations of the Jan. 6, 2021, insurrection." Believe them.

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I don't want to live in a nationalist country.

I don't want my son to grow up in a world where nationalism is rising.

I don't want the future to be dictated by nationalism.

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RTO doesn’t improve company value, but does make employees miserable: Study

"Overall, the analysis found that RTO mandates did not improve a firm's financial metrics, but they did decrease employee satisfaction."

The finding is unsurprising, but good to have data. It goes on:

"Specifically, after an RTO mandate, employees' ratings significantly declined on overall job satisfaction, work-life balance, senior management, and corporate culture. But their ratings of factors unrelated to RTO did not change, indicating that the RTO mandate was driving dissatisfaction."

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ASCAP for AI

A musician playing an electric organ

Hunter Walk writes:

The checks being cut to ‘owners’ of training data are creating a huge barrier to entry for challengers. If Google, OpenAI, and other large tech companies can establish a high enough cost, they implicitly prevent future competition. Not very Open.

It’s fair to say that I’ve been very critical of AI vendors and how training data has been gathered without much regard to the well-being of individual creators. But I also agree with Hunter in that establishing mandatory payments for training content creates a barrier to entry that benefits the incumbents. If you need to pay millions of dollars to create an AI model, you won’t disincentivize generative AI models overall, but you will create a situation where only people with millions of dollars can create an AI model. In this situation, the winners are likely Google and Microsoft (in the latter case, via OpenAI), with newcomers unable to break in.

To counteract this anticompetitive situation, Hunter previously suggested a safe harbor scheme:

AI Safe Harbor would also exempt all startups and researchers who have not released public base models yet and/or have fewer than, for example, 100,000 queries/prompts per day. Those folks are just plain ‘safe’ so long as they are acting in good faith.

I would add that they cannot be making revenue above a certain safe threshold, and that they cannot be operating a hosted service (or provide models that are used for a hosted service) with over 100,000 registered users. This way early-stage startups and researchers alike are protected while they experiment with their data.

After that cliff, I think AI model vendors could pay a fee to an ASCAP-like copyright organization that distributes revenue to organizations that have made their content available for training.

If you’re not familiar with ASCAP and BMI, here’s broadly how they work: when a musician joins as a member, the organization tracks when their music is used. That might be in live performances, on the radio, on television, and so on. Those users of the music — production companies, radio stations, etc — pay license fees to the organization, and the organization pays the musicians. The music users get the legal right to use the music, and the musicians get paid.

The model could apply rather directly to AI. Here, rather than one-off deals with the likes of the New York Times, vendors would pay the licensing organization, and all content creators would be compensated based on which material actually made it into a training corpus. The organization would provide tools to make it easy for AI vendors and content creators alike to provide content, report its use in AI models, and audit the composition of existing models.

I’d suggest that model owners could pay on a sliding scale that is dependent on both usage and total revenue. One component increases proportionally with the number of queries performed along a sliding scale at the model level; the other in pricing tiers associated with a vendor’s total gross revenue at the end-user level. So for example, if Microsoft used OpenAI to provide a feature in Bing, OpenAI would pay a fee based on the queries people actually made in Bing, and Microsoft would pay a fee based on its total corporate revenue. Research use would always be free for non-profits and accredited institutions, as long as it was for research or internal use only.

This model runs the risk of becoming a significant revenue stream for online community platforms, which tend to assert rights over the content that people publish to them. In this case, for example, rather than Facebook users receiving royalties for content published to Facebook that was used in an AI model, Facebook itself could take the funds. So there would need to be one more rule: even if a platform like Facebook asserts rights over the content that is published to it, it would need to demonstrate a best effort to return at least 60% of royalties to users whose work was used in AI training data.

Net result:

  • Incumbents don’t enjoy a barrier to entry from copyright payments: new entrants can build with impunity.
  • AI vendors and their users are indemnified from copyright claims against their models.
  • AI vendors don’t have to make individual deals with publishers and content creators.
  • Independent creators are financially incentivized to produce great creative and informational work — including individual creatives like artists and writers who might not otherwise have found a way to financially support their work.
  • The model shifts from one where AI vendors scrape content with no regard to the rights of the creator to one where creators give explicit consent to be included.

The AI horse has left the stable. I don’t think shutting it all down is an option, however vocal critics like myself and others might be. What we’re left with, then, is questions about how to create a healthy ecosystem, how to properly compensate creators, and how to ensure that the rights of an author are respected. This, I think, is one way forward.

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What Happens to Your Sensitive Data When a Data Broker Goes Bankrupt?

"The prospect of this data, including Near’s collection of location data from sensitive locations such as abortion clinics, being sold off in bankruptcy has raised alarms in Congress." As it should - although, of course, fire sales are not the only way this data gets sold and transferred.

When a business goes under, its assets are usually put on the market, either to a sole acquirer or piecemeal. For a data broker, those assets include personal information for potentially millions of people.

The only real way to stop this is to prevent it from having been gathered in the first place. Putting controls on data transfers in a fire sale is good, but preventing it from being aggregated and centralized is better. Otherwise, inevitably, it will be misused at some point during its life.

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European human rights court says no to weakened encryption

"The European Court of Human Rights (ECHR) has ruled that laws requiring crippled encryption and extensive data retention violate the European Convention on Human Rights."

This renders some of the EU's own proposed legislation illegal. More importantly, client-side scanning and backdoors become illegal in themselves, making it harder for vendors from anywhere to include those features, lest they fall foul of the law with EU users.

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US newspaper circulation 2023: Top 25 titles fall 14%

Print newspaper subscriptions of the top 25 titles continue to steeply fall. But digital subscriptions are up. Newspaper is just a technology; the journalism it carries continues to be valuable.

One concern is how to maintain accessibility: a print newspaper can be read by anyone with access to the physical object once it's been bought, while a digital subscription can generally only be accessed by its owner. How can we best ensure that the most possible people get access to in-depth journalism that's relevant to them?

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New York Times publisher A. G. Sulzberger: “Our industry needs to think bigger”

I'm pretty critical of the NYT's coverage these days - I wish they'd do much better on trans issues and on being more critical on America's involvement in global conflicts - but this is a fascinating, illuminating interview.

It's honestly very refreshing to see news organizations pull back and think carefully about forging their own future, in a way that partners with tech platforms but isn't beholden to them.

Two pull quotes:

"I’d say that our industry is still thinking too small, and I think that’s fair: we've been absolutely battered for 20 years. But I think our industry needs to think bigger. [...] I don’t think that our industry can or should accept that we are going to collectively be smaller than an eighth-grade streamer."

"We are going to meet our readers first off-platform. But we now know [tech companies] are powerful companies. They dominate the flow of traffic and engagement in the digital world. You need to be on them, and to find ways to partner with them, but your interests are not aligned. You should be clear-eyed on that, treat this as a professional partnership and make sure it meets clearly articulated standards."

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Updating GOV.UK’s crown

A glimpse into a surprising design problem created by constitutional monarchy: the need to update the crown in your logo when a new King has taken the throne.

"On each accession, the monarch will choose a Royal Cypher, or symbol to represent their personal authority. You can see the Royal Cypher in many places, for example post boxes, on police and military uniforms or on the side of official buildings."

The longer I've been away from the UK, the more surreal this kind of thing has become. I will say, though, that the new crown looks a little less like a loaf of bread that's collapsed in the oven, so there's something a bit pleasing about that.

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Stop what you're doing and watch Breaking the News

Stills from the documentary, Breaking the News

Breaking the News, the documentary about The 19th, aired on PBS last night and is available to watch for free on YouTube for the next 90 days.

It’s both a film about the news industry and about startups: a team’s journey to show that journalism can and should be published with a more representative lens. It’s also not a puff piece: real, genuine struggles are covered here, which speak to larger conversations about race and gender that everyone needs to be having.

I worked with The 19th for a period that mostly sits directly after this film. My chin — yes, just my chin — shows up for a fraction of a second, but otherwise I’m not in it. My association with it is not why I’m recommending that you watch it.

The 19th is not a perfect workplace, in part because no such workplace exists. It has struggles like any other organization. But there was a thoughtfulness about culture and how work gets done that I’ve rarely seen elsewhere. Some of those policies were developed in direct response to workplace cultures that are prevalent in newsrooms, including narrow leadership demographics, hierarchical communication, a focus on work product rather than work process, and lack of goal-setting.

My experience was privileged, in part because of my position in the senior leadership team, but for me it was a breath of fresh air. There aren’t many places where I’ve felt calmer at work. Some of that is because of the early conversations and hard work that were captured on film here.

From the synopsis:

Who decides which stories get told? A scrappy group of women and LGBTQ+ journalists buck the white male-dominated status quo, banding together to launch The 19th*, a digital news startup aiming to combat misinformation. A story of an America in flux, and the voices often left out of the narrative, the documentary Breaking the News shows change doesn’t come easy.

You can watch the whole documentary for free here. And if you haven’t yet, go subscribe to The 19th over on its website.

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Social, I love you, but you’re bringing me down

A big thumbs-down made of people

This weekend I realized that I’m kind of burned out: agitated, stressed about nothing in particular, and peculiarly sleepless. It took a little introspection to figure out what was really going on.

Here’s what I finally decided: I really need to pull back from using social media in particular as much as I do.

A few things brought me here:

  1. The sheer volume of social media sites is intense
  2. Our relationship with social media has been redefined
  3. I want to re-focus on my actual goals

I’d like to talk about them in turn. Some of you might be feeling something similar.

The sheer volume of social media sites is intense

It used to be that I posted and read on Twitter. That’s where my community was; that’s where I kept up to date with what was happening.

Well, we all know what happened there.

In its place, I find myself spending more time on:

  1. Mastodon
  2. Threads
  3. Bluesky
  4. LinkedIn (really!)
  5. Facebook (I know)
  6. Instagram

The backchannel that Twitter offered has become rather more diffuse. Mastodon, Threads, and Bluesky offer pretty much the same thing as each other, with a different set of people. LinkedIn is more professional; I’m unlikely to post anything political there, and I’m a bit more mindful of polluting the feed. My Facebook community is mostly people I miss hanging out with, so I’ll usually post sillier or less professionally relevant stuff there. And Instagram, until recently, was mostly photos of our toddler.

I haven’t been spending a ton of time interacting on any of them; it’s common for almost a full day to go between posts. Regardless, there’s something about moving from app to app to app that feels exhausting. I realized I was experiencing a kind of FOMO — am I missing something important?! — that became an addiction.

Each dopamine hit, each context switch, each draw on my attention pushes me further to the right on the stress curve. Everyone’s different, but this kind of intense data-flood — of the information equivalent of empty calories, no less — makes me feel awful.

Ugh. First step: remove every app from my phone. Second step: drastically restrict how I can access them on the web.

Our relationship with social media has been redefined

At this point we’re all familiar with the adage that if you’re not the customer, you’re the product being sold.

It never quite captured the true dynamic, but it was a pithy way to emphasize that we were being profiled in order to optimize ad sales in our direction. Of course, there was never anything to say that we weren’t being profiled or that our data wasn’t being traded even if we were the ostensible customer, but it seemed obvious that data mining for ad sales was more likely to happen on an ad-supported site.

With the advent of generative AI, or more precisely the generative AI bubble, this dynamic can be drawn more starkly. Everything we post can be ingested by a social media platform as training data for its AI engines. Prediction engines are trained on our words, our actions, our images, our audio, and then re-sold. We really are the product now.

I can accept that for posts where I share links to other resources, or a rapid-fire, off-the-cuff remark. Where I absolutely draw the line is allowing an engine to be trained on my child. Just as I’m not inclined to allow him to be fingerprinted or added to a DNA database, I’m not interested in having him be tracked or modeled. I know that this is likely an inevitability, but if it happens, it will happen despite me. I will not be the person who willingly uploads him as training data.

So, when I’m uploading images, you might see a picture of a snowy day, or a funny sign somewhere. You won’t see anything important, or anything representative of what life actually looks like. It’s time to establish an arms-length distance.

There’s something else here, too: while the platforms are certainly profiling and learning from us, they’re still giving us more of what we pause and spend our attention on. In an election year, with two major, ongoing wars, I’m finding that to be particularly stressful.

It’s not that I don’t want to know what’s going on. I read the news; I follow in-depth journalism; I read blogs and opinion pieces on these subjects. Those things aren’t harmful. What is harmful is the endless push for us to align into propaganda broadcasters ourselves, and to accept broad strokes over nuanced discussion and real reflection. This was a problem with Twitter, and it’s a problem with all of today’s platforms.

The short form of microblogging encourages us to be reductive about impossibly important topics that real people are losing their lives over right now. It’s like sports fans yelling about who their preferred team is. In contrast, long-form content — blogging, newsletters, platforms like Medium — leaves space to explore and truly debate. Whereas short-form is too low-resolution to capture the fidelity of the truth, long-form at least has the potential to be more representative of reality.

It’s great for jokes. Less so for war.

I want to re-focus on my actual goals

What do I actually want to achieve?

Well, I’ve got a family that I would like to support and show up for well.

I’ve got a demanding job doing something really important, that I want to make sure I show up well for.

I’ve also got a first draft of a majority of a novel printed out and sitting on my coffee table with pen edits all over it. I’d really like to finish it. It’s taken far longer than I intended or hoped for.

And I want to spend time organizing my thoughts for both my job and my creative work, which also means writing in this space and getting feedback from all of you.

Social media has the weird effect of making you feel like you’ve achieved something — made a post, perhaps received some feedback — without actually having done anything at all. It sits somewhere between marketing and procrastination: a way to lose time into a black hole without anything to really show for it.

So I want to move my center of gravity all the way back to writing for myself. I’ll write here; I’ll continue to write my longer work on paper; I’ll share it when it’s appropriate.

Posting in a space I control isn’t just about the principle anymore. It’s a kind of self-preservation. I want to preserve my attention and my autonomy. I accept that I’m addicted, and I would like to curb that addiction. We all only have so much time to spend; we only have one face to maintain ownership of. Independence is the most productive, least invasive way forward.

 

IndieNews

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Heat pumps outsold gas furnaces again last year — and the gap is growing

"Americans bought 21 percent more heat pumps in 2023 than the next-most popular heating appliance, fossil gas furnaces." Quietly, the way we heat our homes is changing - and it has the potential to make a big impact.

Because heat pumps use around a quarter of the energy of a conventional furnace, and don't necessarily depend on fossil fuels at all, the aggregate energy savings could be really significant. Anecdotally (I have a steam furnace that I hate with the fire of a thousand suns), it's also just a far better system.

It might not seem like a particularly sexy technology, but there's scope to spend a little effort here on UX in the same way that Nest did for thermostats and make an even bigger impact.

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Can ChatGPT edit fiction? 4 professional editors asked AI to do their job – and it ruined their short story

"We are professional editors, with extensive experience in the Australian book publishing industry, who wanted to know how ChatGPT would perform when compared to a human editor. To find out, we decided to ask it to edit a short story that had already been worked on by human editors – and we compared the results."

No surprise: ChatGPT stinks at this. I've sometimes used it to look at my own work and suggest changes. I'm not about to suggest that any of my writing is particularly literary, but its recommendations have always been generic at best.

Not that anyone in any industry, let alone one whose main product is writing of any sort, would try and use AI to make editing or content suggestions, right? Right?

... Right?

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Journalism Needs Leaders Who Know How to Run a Business

"We need people with a service mindset, who understand how to run a business, but a business with a mission that’s more important than ever. We need leaders who embrace new revenue models, run toward chaos, and are excited to build new structures from the ground up. We need leaders who are generous, who nurture the careers of their employees, and who are serious about creating diverse and inclusive workplaces. And we need leaders promoted for their skills and their thoughtfulness, not their loud voice, charisma, or pedigree."

A lot of these values have been championed by some of the more progressive organizations in tech that I've seen, as well as other kinds of workplaces that have thought hard about the conditions that actually lead to productive work that matters.

What doesn't work: reverence for old models, or treating journalism as if it's somehow completely special and different. There's a lot to learn from other sectors and people who have tried hard to improve their workplaces everywhere.

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Opinion: I'm an American doctor who went to Gaza. I saw annihilation, not war

"On one occasion, a handful of children, all about ages 5 to 8, were carried to the emergency room by their parents. All had single sniper shots to the head. These families were returning to their homes in Khan Yunis, about 2.5 miles away from the hospital, after Israeli tanks had withdrawn. But the snipers apparently stayed behind. None of these children survived."

There is no justification for this horror. This is not a solution; this is not an acceptable response. It has to stop.

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Paying people to work on open source is good actually

"My fundamental position is that paying people to work on open source is good, full stop, no exceptions. We need to stop criticizing maintainers getting paid, and start celebrating. Yes, all of the mechanisms are flawed in some way, but that’s because the world is flawed, and it’s not the fault of the people taking money. Yelling at maintainers who’ve found a way to make a living is wrong."

Strongly co-signed. Sure, I have a bias: around a decade of my career in total has been spent working directly on open source projects. But throughout doing that work, I encountered people who felt that because I was releasing my work in the open, I didn't have a right to earn a living. I reject that entirely.

I agree with every part of the argument presented in this post. If people can't be paid to work on open source, only people with disposable time and income will get to do so. The result is software that skews to people from wealthier demographics who don't have families, or that can't be sustainably maintained - and I don't think that's what we want at all.

There are people who say "we need universal basic income!" or "the solution is to get rid of money entirely!" and that's lovely, in a way, but people need to eat today, not just in some future post-capitalist version of the world.

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It's kind of impressive to see Ghost become a real open source alternative to WordPress. Many people have said it couldn't be done - but by focusing on a certain kind of independent creator (adjacent to both Medium and Substack), they've done it. It's a pretty amazing feat.

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Leaked Emails Show Hugo Awards Self-Censoring to Appease China

"A trove of leaked emails shows how administrators of one of the most prestigious awards in science fiction censored themselves because the awards ceremony was being held in China."

What's remarkable here is that they weren't censored by the government - instead this trove of emails suggests it was their own xenophobic assumptions about what was necessary to be acceptable in a Chinese context that shut authors out of one of the most prestigious prizes in science fiction. This includes eliminating authors whose work that would have been eligible was actually published in China.

There's a dark comedy to be written here about a group of westerners who are so worried about appeasing a government they consider to be censorial that they commit far more egregious acts of censorship themselves.

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The text file that runs the internet

It's hard to read this without feeling like the social contract of the web is falling apart.

And when social agreements fall apart, that's when we start having to talk about more rigid, enforced contracts instead. As the piece notes:

"There are people on both sides who believe we need better, stronger, more rigid tools for managing crawlers. They argue that there’s too much money at stake, and too many new and unregulated use cases, to rely on everyone just agreeing to do the right thing."

I think it's inevitable that we'll see more regulation and a more locked-down web. Probably, past a certain point, this was always going to happen. But I'll miss the days of rough consensus and working code.

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Building Slack: Day 1

Catnip for me: the first post in a new blog that tells the story of building Slack from the ground up, by two of its former employees.

This was surprising to me, although I guess I don't really know why: "We used the tried and true LAMP stack (Linux, Apache, MySQL, PHP). We were all deeply familiar with these conventional tools, and Cal and the Flickr team had defined a framework for building out and scaling web applications using them (called flamework for Flickr framework)."

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Caribou High School to use fingerprinting to track student attendance

"[The ACLU] publicly challenged the school district in a statement to media outlets stating that it has filed a public records request seeking more information about the district’s decision to [a firm] to track student attendance and tardiness by having students place their fingers on a biometric scanner."

So many questions: how anyone thought this was a good idea to begin with; how the data is stored and processed; whether this is legal; what the software company providing this platform could possibly be thinking. Nipping this in the bud feels like a good idea.

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Extending our Mastodon social media trial

The BBC extends its Mastodon experiment for another six months: "We are also planning to start some technical work into investigating ways to publish BBC content more widely using ActivityPub, the underlying protocol of Mastodon and the Fediverse."

The BBC's approach has been great: transparent, realistic, and well-scoped. I suspect we'll see more media entities exploring ActivityPub as the year progresses - not only because of Threads, but as activity as a whole on the social web heats up.

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